Fernbrook Homes

Well it's been almost 4 years and still unable to build a fence, deck or finish a basement because of the quality workmanship of Fernbrook Homes. Last step going through Tarion and will eventually get this issue fixed but would never recommend them as a builder. If you are looking into buying a home any builder but Fernbrook is great!

We bought a large home and spend over $300k in upgrades.
Poor poor quality and lots of damage when we took possession.
Can't get them to fix anything and are now getting Tarion involved.
Never buy from Fernbrook

worst experience ever with this builder. we paid money and signed a document to get a ceiling of 9 feet instead of 8 feet for all of the difference it makes in the house. Because of their unorganized paperwork, the main office didn't send the paperwork to the site manager who assumed the ceiling is 8 feet. We were very disappointed and it ruined all of my future plans for big chandeliers or high cabinets in the kitchen. When we talked to the builder about this major mistake and how to compensate us to absorb our disappointment, he didn't even care to negotiate and all that he offered is to give us our money back which will do nothing to us and will not fix anything. My advice to you is to stay away from this builder

I was shocked that this builder signed clear amendments to my Agreement of Purchase and Sale providing me with 2 Bonus Packages and then tried to back out of their offer, threatened me with charges when I tried to resolve the issue before putting more money down, and has now told me that they are re-selling my unit to someone else and are keeping my original $20k deposit. Sounds like they really want and need to keep my hard-earned money !!!!

Delay by 1.5 years and Over 100+ visible deficiencies found. Looks like a crew was brought in last minute and setup the place. Gaps everywhere on the trims, paint stains. Cracks on the corner. The bulk heads are crooked! Where is fernbrook homes quality and pride ?

Great salesman, bad workmanship and as a result sloppy work and many problems for them to fix in a brand new home. Buy from another builder and save yourself from a bad experience.

Absolutely the worst builder to deal with. Poor workmanship. Half of the wiring was not properly grounded, The return air ducting was all wrong!!! The list goes on and on and on!!!

Do yourself a favor and steer away from Fernbrook Homes!!

I have just recently sold my fernbrook home and moved into a new home in the same area unfortunately not a fenbrook home! I think before anyone complains about the quality of workmanship and material used in new homes they need to understand all of these builders use the same trades men its all about how willing they are to fix issues. fernbrook has never argued with me about doing ANY of the work I brought forward it may have taken some time to get it done but it was always completed. The service team working in Georgetown was fantastic and professional I can not say the same for my new home around the corner. I should have never sold my Fernbrook home but I guess the resale value spoke for its self. keep up the good work fernbrook!
Denise

I strongly advise NOT to buy a Fermbrook home. All looks nice from the outside, but on closer inspection, you find, countless deficiencies, shabby workmanship and endless corners cut by the builder to save money. There is no point in paying for any upgrades what so ever. Sure the higher more expensive baseboards would look nicer but the install job is so bad, it makes paying for the materials a waste of money. Same for the kitchen cabinets, flooring and what ever else. Better to do everything after yourself with your own people. The kitchen remained unfinished 1.5 years after we moved in. This despite paying 30K in upgrades. The customer service is a joke. It does not take long before you will realize that they are not really there for you the customer, but there for the builder and running interference between you and the builder. You will be dealing with them years out to get things done and your blood will boil. After buying many homes in the area and renovating all, this brand new home purchasing experience was the most stressful and painful i have ever encountered. And i have never seen an organization, so disorganized in my life. Aside from their money collecting department. They will surely get their cash from pronto, but drag their butt in fixing things they left behind undone.

Fernbrook's costumer service is a joke, I've had a leaky roof since I moved in, no action taken by Fernbrook, I paid for an assessment from a professional and still not action, poor quality materials as well as installations. At this point I am very disappointed with the Fernbrook quality and costumer service