Faulkner's Appliance Specialists

I purchaes a Samsung Fridge and stove as well as a Whirlpool dishwasher on March 10th. Delivery was quick (March 25th) and the delivery guys were great. Went over and above to get this large fridge in our home. Once it was unwrapped we noticed the fridge had a small dent on the left side door. Fred at Faulkners advised me to call Samsung and arrange to get the door replaced. It should be noted that he offered to do this for me but I decided to take care of it. He said if I had any problems to contact him and to also let him know the result. I contacted Samsung the very next morning. They said I needed to send them 3 pictures of the dented door as well as the sales receipt and I should hear back from them in 48 hours. I didnt hear back so I called Samsung and was met with such resistance. On hold and on the phone for over 45 minutes to no avail. Samsung didnt belive that the fridge was in fact delivered as my slaes receipt did not say so!!! I suggested they call the store and they said thats not their job! I was told this was my problem to straighten out! I was beyond frustrated so I called Fred at Faulkners.He was beyond terrific. He said right from the beginning that he promised me a new fridge door and I was going to get a new fridge door and to leave it with him. He called me back right away to say that a door is on order and the next call i should receive is a call to set up a time to deliver it. Just as promied i received a call and delivery and installation of my door was dome today April 15th. I cannot thank Fred and Faulkners enough for taking care of this situation in such a professional and timely manner. He was so pleasant and easy to deal with. He sensed my frustration with Samsung and truly took care of his customer. I have purchaed appliances from Faulkners before and while I had no issues then I received the same friendly and professional service as anyone would expect. Their prices I should also say beat or matched all other large and small competitors. This is an absolutely fantastic store to do business with and I will always use Faulkners for anything related to appliances. Thank you Fred for being so kind and efficient. I highly recommend this business!