Samsung Washer-Dryer Purchase & Delivery
I purchased the top-of-the-line Samsung front-loading washer-dryer combinations for my new home. Faulkner's price was slightly higher than another vendor in Toronto, but I was recommended to use them by a friend and I typically try to support local vendors. When I met with the owner to originally inquire about the purchase, he made a point to say that his delivery & installation people were better since they were employee's and not contracted services (a disproven point as you'll see).
The 2 delivery & installation guys arrived early. They proceeded to have a loud obnoxious argument with swearing outside their truck that was heard by all my new neighbours. This should have been an indicator of how the delivery was going to ultimately proceed.
They moved the washer/dryer units into my basement laundry room, scratching the outside of each washer & dryer with their moving straps. They hooked up my laundry but had no tools to deal with the dryer vent height difference (due to the pedestals). They also didn't recommend or adjust the dryer door hinge. So basically I had this fancy new equipment that was unusable. So much for their "installation services".
The final kicker - they left their massive amount of packing cartons and styrofoam in the middle of my driveway rather than taking it back with them. Every other furniture delivery company takes their packing waste with them - but not Faulkner's
I called their office to complain and have them pick it up, and was told they'd be back. They never showed. After 2 weeks, I still can't get rid of this waste through the City of Toronto (they keep refusing the pick it up so I'll be forced to visit Canadian Tire to purchase garbage bag tags. I'm tempted to toss it into my truck and return it to their store.
My next appliances - WON'T come from Faulkner's.
- Approximate cost of services:
- $2,500.00