problem with Baseboard heater installation
Brad installed 3 baseboard heater for me and charged me $400. He refused to apply $40 discount coupon while I was a recurring customer. I asked him why there is a gap between the heater and the wall. He said I must talk to a painter to fill it. I asked a painter, he said they don't use any filler behind the heater. I called Expert Electric and explained it to their manager. He said Brad will come the next day. Brad buzzed from the gate, knock to my unit door and ring the bell all in one or two minutes while I didn't know he will come early morning since no one called me. When I opened the door, he was quite mad and started arguing with me why I asked their manager to send him. He said he can't do anything with the gap between the heaters and the wall. I asked him why didn't he call me the night before and tell me on phone? Why didn't he give me an appointment and came without informing me, or even contact me when he was on the way? But he was shouting at me. He started unscrewing one of the heaters. I asked him to stop it and to leave my home but he didn't listen to me. I started yelling to get out of my home but he was totally mad. On one hand he was saying the heaters must be one inch above the floor based on the protocol, on the other hand he was taking the heater out of the wall with very angry behavior. Finally he called his manager and started complaining from the situation. I talked to the manager and asked him to tell Brad to leave my home. Brad left my home but he banged the electrical panel near the door and then my unit door. I believe the problem was both Brad and their manager. I will never call this company again and I do not recommend Expert Electric to anybody. I am a lonely elderly woman and I am still shaky.
- Approximate cost of services:
- $400.00