We are very disappointed with the negative outcome of this order and your unwillingness to preserve a 20 year business relationship. As you mentioned, this time things were definitely different. Our professional expertise and guidance was originally accepted at the time of purchase. Although our contract clearly states that no changes or cancellations can be made, based on our previous relationship, an exception was made two weeks after the agreement and changes were accepted for the master bedroom window. When the order was installed, our installer received a $20 tip which typically indicates a measure of satisfaction. Your response after the install was that “you were very happy and loved your shutters” We acknowledged an error was made with your three roller shades and we were prepared to rectify this problem as quickly as possible. Unfortunately, the next day, you immediately broke your contract by reversing the partial payment which was agreed upon in your contract. Your dissatisfaction with “new” issues which you were originally pleased with began.
This entire order was placed with no frames, therefore it is impossible to install inside mount shutters on the outside of a frame as you stated. The 30” window with one panel is the best option for a single pane of glass window as it preserves the maximum view. Two panels would be more difficult to operate than a single panel. This was agreed upon at the time of purchase.
As for the overhead lighting, clearly it was non-existent at the time of installation as it would’ve prevented the install from taking place. At the time of sale you provided authorization to charge your card for partial payment as stated in your contract which was acknowledged and signed by you.
The total value of the outstanding blinds to be remade was approximately $760 and a fair balance of $1000 was left outstanding upon completion of the order. Although you authorized partial payment, you immediately reversed the visa payment for $1000 leaving a new total balance of $2000. Your reversal of payment contrary to your contract is the reason your order has not been fully completed. Upon receipt of payment, we would be more than happy to rectify the issue with the roller shades. As for the shutters, they were made according to the contract. Any changes requested are subject to additional cost.
