Excel Shades

We had lived without blinds in our brand new home for a couple years and with a newborn baby and summer approaching, we were in great need of window coverings. We took advantage of the free consultations and shop at home services that most companies have to offer. After meeting with Gabriel for two in-home consultations, we finally decided to sign with Excel Shades to install shutters throughout our entire home. He was very personable and responded to emails quickly and efficiently, at first. When the installer came to our home, we noticed that the shutters were labelled Hunter Douglas Summerwind and not Eclipse, as we requested and was written on our signed contract. When questioning the installer, Edwin, he advised he had no clue and never heard of Eclipse shutters. Having told us that he'd been in this field for numerous years, it was odd that he'd never heard of Eclipse shutters. We then telephoned Gabriel that day and he had explained that the shutters were manufactured in the same plant and were basically the same product. We expressed satisfaction with the looks of the shutters, however, we then sent him numerous emails requesting that he please explain in writing the differences in the shutters, especially since our contract stated expressly that Eclipse Shutters would be installed. We were still confused as to why he didn't once explain to us in our two in-home consultations or telephone us between the time of the consultations and installation that he would be installing Hunter Douglas Shutters, as opposed to Eclipse shutters as ordered.

If they were indeed the same exact same products, why would one product guarantee against fading and the other not? Because we were unable to receive a response from Gabriel, we contacted Eclipse Shutters Canada to inquire about our shutters and also whether or not we would qualify for the $100 rebate they were offering. Eclipse Canada confirmed that our shutters were not purchased from them, we would not receive a rebate, and they have removed Excel Shades as one of their authorized dealers.

Lastly, after finally getting a response and an acknowledgement of their "innocent human error" from the company (Excel Shades) Gabriel wrote "...this will be the last correspondence with you regarding the matter of inaccurate warrantly and product knowledge..." "We trust this is not a matter of trust, confidence or disappointment but rather a matter of regret for the financial expense that you incurred." Prior to admitting his "human error" on our contract, Gabriel forwarded us an Eclipse rebate form to us, knowing full well that our shutters were not Eclipse. Thus, he had made two human errors with our purchase?? So not only did Gabriel not address our concerns, he belittled our financial stability, despite the fact that we had already paid in full. We had spent almost $6,000.00 to furnish our entire house with shutters, we expected a proper explanation in the least, instead of numerous accusations towards us, the customers. Should we have any problems with the shutters, we will not be going back to Excel Shades for any assistance. On contacting Hunter Douglas to inquire if we could have another dealer help us with any problems with the shutters, they advised us they could not locate any evidence that Excel Shades made a purchase on our behalf, and thus cannot confirm that our shutters are covered by their warranty.

In short, we will not be recommending family, friends, or even strangers to a company that is great at getting your business and doesn't deliver the product (name brand) that you asked for. As a consumer, we will be more diligent after this experience. Our next big purchase will be a new car. Now we wouldn't want to go to the car dealership and pay for a Honda Accord, but then drive away with a Civic!

Awesome We would rate this company as a 10 plus. We love our new blinds and we are getting tons of complments from our neighbours. They love the look of them they are stunning from inside and out.
Gabriel was very helpful he helped us pick out what would go with our decor and the modern look of our home. I cannot say enough about the shutters they are so cool big and bold and a real statement. Our house has been called a model home. The shutters finished off the look to give the house a modern clean decor with beautiful lines. The shutters were easy to install and very easy to keep clean. We went with the white wide shutters 4 1/2 inches in plastic hunter douglas just beautiful. We like the big bold look we got with the wide shutters. We had a few small problems with a couple of the shutters they came back fixed them and the whole experience was awesome. Edwin the installer is great such a nice guy very friendly and does a great job. He listens to the customers and all there needs to make sure they are happy. I think Excel Shades Stands Out From The Rest and they are the best. If you need window coverings talk to Gabriel he will look after you and make your home in to a dream home. Thanks Excel Shades Awesome 10 plus
Dave and Gary
Orangeville

Excel Shades was recommended to me several years ago by a neighbour after I had researched several other companies. I was instantly sold on Excel Shades once I met with Gabriel to discuss my window treatments. He was very professional and extremely knowledgeable and was able to advise me about things I had not even considered. The service was second to none, but then came the results. The shutters look fantastic! I couldn't be happier. I have been so impressed with the service, price, and product that I have recommended Excel to my family and friends. They in turn are now satisfied customers that recommend Excel to their family and friends. Thank you Gabriel and team!

I contacted Excel Shades to some minor repair on my shutters that were installed 10 years ago by Gabriel. I can't believe the service i got. Within a couple days Gabriel came over with team member and did the repairs. I didn't think that they would do the repairs after 10 years. Wow what service. Thank you Gabriel. GOOD COMPANY.

I contacted Excel Shades to purchase solar shades for a large window (approx. 9 ft by 15 ft) in my condo. Gabriel worked with me to identify a solution that was best suited to my needs and the functionality of my window/ sliding door layout. Overall I'm extremely satisfied with my purchase from Excel Shades. The price (including installation) was very reasonable compared to competitors, service was friendly and professional and the end result looks great! I would highly recommend this business to anyone looking for a new window treatment.

Gabriel and his team were great. We were worried that we wouldn't get the service we wanted because we are a bit far from their home location. In fact, we had personal service from Gabriel and he was tenacious and innovative in finding the solution for our kitchen windows. Hiis price was also very competitive. Overall we had a great experience and I would recommend Excel to anyone.

Tricia

I moved into a new condo with a unique floor plan and have a tremendous amount of light. With their guidance selected the shades to complement my decor and be functional. They are beautiful and of superior quality, definitely lasting for many years. Excellent, courteous service. Installation took place as promised.

I live in a condo corner unit with floor to ceiling windows, and wanted to have roller blinds installed for all of the windows.

I contacted several companies who installed blinds in the GTA. Of the 3 quotes I received after an in-home visit, Excel Shades was not only the cheapest but the sales representative (Gabriel) was the by far the most professional and knowledgable about the product.

Once I confirmed the order, the blinds were ordered and installed within 10 days. The appearance of the blinds was better than expected, and when rolled up, you barely would know they are there. The blinds are high quality Hunter Douglas, and look great. Very happy with Excel, and would highly recommend their services.

Excel Shades was recommended to me by a co-worker,who had also successfully recommended Excel to other co-workers and friends. On the basis of their overall satisfaction with their window coverings by the company, I called Gabriel. Consistent with the feedback I received from the others, Excel provided excellent service from 'consultation to the installation' of my shutters. In spite of the good things I was told about Excel shutters specifically, I was really surprised when the shutters made a remarkable improvement to the look and tone of my home. I am very pleased and happy that I engaged 'Excel Shades' for this stage of my home improvement. Thank you Gabriel, Carmela and the rest of the crew.

Excel shades was excellent to deal with. Gabriel was highly recommended to me by my builder. We were very pleased with his expertise as well as his professional approach. I most definitely will recommend his services to everyone. Thank you for all the help decorating our windows.