I hired Enwise to come in and do an energy audit in home. I selected Enwise based on research I had done - and the fact that the company also performs any work required - and while I was happy with some of what they did I was very disappointed with the entire experience. The first guy came out and did not know what he was talking about - he made renovation suggestions and rebate promises that were wrong and that the company could not fulfill - he even offered to have his father sell me an Air Conditioner as it would be cheaper for me than to buy it from the company he was representing. When he followed up with me I asked for confirmation on what he had told me I as informed that the solution he suggested to me was not possible. The Enwise rep, trying to make up for his first mistake offered (in written correspondence) to make false statements to the government on my behalf to try and get me more of a rebate. I called the company to inform them what their rep had done - and even sent them complete copies of the emails. At that point I gave them the benefit of the doubt and said I would still have them come out and do the work that I needed to have done (insulation in the attic). I was hoping that they would take care of me - especially after I called them and informed them of what was going on and I could have easily submitted a complaint to the government. When they finally charged me for the initial audit they ran my credit card through 3 times -for which they offered me a free duct cleaning. I had just had my ducts cleaned last year but I decided to accept the offer as that was all they offered. When I got my final bill and noticed they had not made any effort to discount anything I again called to complain - I was told that they would give me my 2nd audit for free - which was the final straw for me - when I first had them come to my home I was told that if I spent at least $1,000 with them that my 2nd audit would be free of charge (which was another reason I selected this company) and now they were trying to offer me this in exchange for messing up so much. At this point I said just come out do the audit and get me my rebate so I could be done with them. The last guy who came out was very knowledgeable - however at that point I was so disgusted with them that it didn't matter. All it would have taken was for the company to offer me something on my insulation bill to make me a happy customer. In the end they offended me further and now I would never refer this company to anyone I know.
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?