Enbridge Energy

I don't know what sort of deception enbridge has going but their customer service is atroches. I have lived in my home for a year and from day of set up I told them to take my bills from my bank account so I didn't have that worry ok.
So they say pay first bill and send us void cheque with bill stub. Easy enough. Enclosed said info in their self addressed envelope and dropped in a mailbox. To find out two months later nothing went through.
So I call and say what happened money wasn't taken. They say mail in cheque with bill stub and pay bill. So I do and I do again. Waiting waiting busy working and see oh no money taken again.
So again I call. Again I am told they did not receive my cheque. By now I'm annoyed. Where are these envelopes going that they can't even process these payments properly. Makes me wonder who they have working for them and worried about my personal information. But again I pay and send them the information they require.
I call in a few weeks later to confirm that they received my information and everything is good and again they say no they received nothing. Fed up I say fine I will just pay the deposit and done.
I started paying biweekly to bring the bill down. Paying over a g in a month then having them tell me without notice that I am being disconnected Monday. It's Friday afternoon. My remaining balance is 590$ and they say pay in two weeks or have no service.
Wow total deception. I have no choice but to have gas and not only is their customer service atrochis but they are the only company I have ever come across that doesn't do payment arrangements. These people are cold with no feeling for you or your life. Worst company to deal with ever. More than disappointed. And the supervisor Donnie I was dealing with was so unprofessional and impossible to work with. How he received his position I do not know.
Anyway I paid their stupid friggen bill taking from my children's mouth for their mistake which sucks but now it's done. I don't know what deception they have going but it's unfortunate they can't do something simple like process payments and check their mail.