I smelled gas so I called to report it. A technician shows up a few hours later and turns our gas off and says he will be back in a bit. 18 hours with no heat or hot water, IN NOVEMBER, and 5 phone calls (1 to a "manager" who did nothing), a different technician showed up to finish the job. He says two things, first that he had JUST gotten the call even tho I had been assured several times someone was on their way, the second is that the gas should have never been turned off! Because we have no chimney there is a tube that releases a small amount of gas when the furnace starts which is normal. He said this is the most common reason people smell gas and the first thing the first tech should have looked for BEFORE turning off the gas. Morons.
- Approximate cost of services:
- $0.00