Enbridge Energy

We had unknowingly developed a leak under the kitchen sink.
After wiping it up and trying to stop the water with a pail I remembered that we had plumbing protection plan.
I called and the lady on the other end listened and said she could get someone there the next day which was relatively quick as it was a slow leak.
As told, the technician arrived during the specified time, came in did three twists of the pipe and explained that the pipe had come loose and how to fix next time if needed.
He was very polite and didn't make me feel foolish...I now know what to look for if there is a next time.
Thanks for the help and I am glad to know the plan works.