I hired these movers to move a 2 BR condo to a 1BR basement. They brought a larger truck than was needed and wanted to charge $65 per hour instead of $60. I managed to get $60 negotiated. They also charged an extra 10% fuel surcharge, which I was not told about and explicitly asked about when obtaining my quote. They would not budge on this. they were unable to get my sofa into the unit and their suggestion was to tear it apart and see if someone could put it back together inside. They scratched the walls in the condo building which cost me my damage deposit. They also put a tear on the corner of the couch and made considerable scratches on one of my bookshelves. One of the movers was often on the phone, and myself and my partner ended up slogging a lot of gear to make up for time wasted by this crew. They wanted up front payment before unloading the truck which they only mentioned upon leaving the old residence, and overestimated by 1.5 hours the cost, and didn't refund the over fee.
Basically they were not at all careful with our items, wasted time, and the company was NOT transparent with their fees when I booked the movers. Absolutely would never use them again and would never recommend them.
- Approximate cost of services:
- $560.00