I wish I would have read the reviews on Homestars before using this company. Our move was from a storage unit to a house 5 kms away so the move should have been straight forward. A quote was provided which included an itemized list of contents however not only did the movers arrive late and in an unmarked van, once at the storage site they refused to load our appliances saying that there was a cash surcharge for them, demanded a $1200 cash "deposit" once everything was loaded on the truck, drinking vodka while on the job, damaged walls and muddy floors...In the end we were overcharged for unprofessionalism and left with both garbage and damages to a brand hew home. What should have been a 4 hour move ended up taking 10+ hours. The only reason we're rating them a 1 is because they did eventually unload our belongings, eventhough most of the boxes and furniture were damaged.
Not surprisingly the office did not return any message or answer calls during the move or anytime afterwards, even after filing a complaint with the BBB.
- Approximate cost of services:
- $0.00