I hired this firm to install crown mouldings, headers and beam ceilings in two rooms. The crown moulding and headers were installed perfectly. However problems in taping the drywall beams was an issue. The contractors they sub out did not know how to tape and finish the seams in the beams. Our painters noticed the poor workmanship. We called them to fix the problem. Our painters was on their last day of completing the work, so Elite did not send someone to our home till Monday. When Kamal came he did not come prepared. He asked my parents if we had the material to tape the drywall? Why would you ask us for the materials. He had to go to the store to purchase and finish the job properly. When the painters arrived again to paint on Wed. they noticed again it was not done properly. We were so livid Speaking wih Marino from Elite did not at all apologize for sending unsuitable people in our home. Kamal was more interested in answering his cell to make more businees for himself. Not once did the Sales Rep,, Bill call us or visited our home. All we got was we were demanding and rude comments. We had painters working. The painters had to come back to finish their work. I am not sure why we are demanding. If the job was done properly the first time around, we would not be in this situation. Not once did he try any efforts to come and visit us. Never again would I use them. NEVER FOR THE RUDENSS. our project as delayed because of them. And we are demanding, WOW!!!! customer service is a big thing especially when customers are spending $10,000
- Approximate cost of services:
- $10,000.00