Hired Hotwire to install a new 240v circuit. I intially thought the price was reasonable given the scope of work and materials required. As soon as I mentioned I needed a longer run and a different outlet type, Hotwire surprisingly increased the costs to me an astounding 60%!!! This is unreasonable and very upsetting given the miniscule costs of the addtional materials/labour. Having hired Hotwire multiple times, I thought they would be honest with their pricing, but seems to me they are only really about the profits nowadays. Now I have to find another contractor that is fair and honest.
- Approximate cost of services:
- $600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Steve. At Hotwire, the quote was provided for a single run wire, to which after agreement you requested to change from a 40amp line to a 50amp line and then you revealed you want it to be for Nema Car Charger plug, all of which effect Permit costs and wire gauge costs. We cancelled the contract and refunded you in full as per your last email advising that you will do your own electrical and you wish to run the wire yourself. All of which is illegal to us. We can not allow clients to run their own wires. Since we could not do this job for you, the 30 dollar refund was done asap for you. This review was done on a job that was never done for you, and although we understand you are angry that you wanted to have Hotwire do the job for you, we can not break Ontario Electrical Code rules just to please our customers. Sorry and we hope you find a company that will help you.
Hanna