Choose Eglinton Carpets for my stainmaster berber carpeting because of the price, but you definitely get what you pay for. Everyone in the showroom (tiny) was very nice, but they wrote down my order in a notebook and I had to go back three times to make sure they had written down everything right.
The installer arrived 2 hours late (timing was very important and I TOLD them so) and claimed he had no record that he had to remove the existing carpets, which was totally false. So I had to call the office again to sort it all out.
The installer was also completely nuts and I couldn't understand a word he said. He didn't bring his own garbage bags and made a mess everywhere, then left me with tons of fluff and underpad bits all over the carpeting which I had to vaccuum myself. Finally, he also scuffed up my freshly painted walls and claimed it wasn't him which is impossible because I had just finished painting before he arrived! The carpets, I admit, look great though.
My advice... find a chain store and pay a little extra for the better service!