Easyflow Mechanical, Inc.

When a small & mysterious leak formed on our basement ceiling, and then rapidly expanded in size a couple of months later, we knew something was wrong and needed to be fixed fast! We tried to trouble shoot the issue ourselves (since our kitchen/dishwasher is right above where the leak was forming in the basement). After much frustration and no success, we called & left a message for Giorgio from Easyflow Mechanical Inc. Giorgio promptly returned our phone call (within the hour), and he made himself immediately available to come and assist us. He was always professional and respectful of our home. He made several attempts to find the problem, and is an excellent problem solver as it relates to ensuring that he doesn't need to open up walls, or make holes to see if he can find the problem. He makes sure that he treats your home as if it were his own. He used his camera to view underneath the dishwasher, and around the sink area, in small crevices between cabinets (in places we would have been unable to reach on our own). He removed drywall behind the dishwasher (which is not visible anyway, when the unit is installed, before even going to the basement). He then tried going through openings in our basement ceiling around ductwork with his camera to see if he could avoid damaging the ceiling. In the end, Giorgio did need to open up our basement ceiling, but again he did as little damage as possible before continuing to open it up a bit more. A first diagnosis had us all thinking (and convinced) that an elbow joint in the plumbing had come loose. When Giorgio returned a couple of days later to fix the problem (which he offered to do on his weekend, but we told him it was not urgent since we could use the sink), he had already re-thought the problem and had devised a way to fix the leak without opening a second hole in the basement ceiling. He cut out the baseboard behind the dishwasher which then allowed him to reach further into the basement ceiling (again, this hole is not even visible when the dishwasher is installed!). In doing this, Giorgio discovered that right above the elbow joint, the builder had put a nail through the baseboard, through the wall, and into the pipe! This had been the source of the leak the entire time -- and while it is 10 years old, the nail had only recently corroded, thus causing water to escape! Without Giorgio's quick thinking and excellent problem solving skills, we would have had a much larger section of our basement ceiling to repair. The leak was quickly fixed from this point. Thank you so much Giorgio for a professional and positive experience! While we hope not to have any plumbing or heating problems, we would be thrilled to have you back to our home any day!