ebay calles me with 99$ package on airduct cleaning, moreover they added out technician will show you empty bags and then they they will show you the real dust it got suck from house. but in real nothing like this happen. Technician was doing mine as a 6th home and bag is already full of dust so i dont know how much dust was cleaned. they finished there job in 20 minutes. Quick quick. then after an hour ebay called me to ask weather I am satisfied ? i had no idea weather i am or i m not.
- Approximate cost of services:
- $100.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Mr. Pritesh Patel,
It is a fact that my technicians took 15 minutes to explain to you in depth detail the service. Since your appointment was schedule for 7pm, it would be impossible to see the dirt specifically from your house as we clean the bags at the end of the day. Furthermore, it takes about 15 minutes for our equipment to be unloaded and hooked on to your main duct lines, therefore, it is physically impossible to take 20 minutes to service a home. According to our tape recording when you initially booked your appointment you asked our agent to charge you just $80, so it makes us conclude that your disappointment was not the service but the regret of paying $99. THANKS LUCY