The games are not very well laid out. I was trying to find this Professor Layton game ever since it was released two months ago. I tried asking the service/cashier counter, but they either said that they didn't have the game if it wasn't on the shelf, or they didn't know what the game was. The third time I was there, the guy at the counter was much more helpful. He told me that the game was fairly popular and so they didn't have a lot of them in stock in the store. The games were behind the counter, and he told me that if I was having a hard time finding the game I wanted, to just ask the counter and tell them it is a new game if it was just released.