Dyson doesn't care about its customers
I will NEVER buy a Dyson product again.
In 2020 bought a Dyson V7 cordless vacuum. At first I was pleased with it but soon found out it was far lower quality than I had expected. While it was still under warranty, the battery failed. It took me several hours on the phone with a tech support person that they finally admitted the battery was faulty. Then they tried to get out of replacing it under warranty because I bought it through Amazon and not directly from Dyson. Eventually, they agreed to provide a new battery under the warranty but said it was out of stock. It took six weeks before they finally sent it and I was without a vacuum all that time.
About a year later, the mini motor head failed. I had to go through the same routine all over again before they finally sent a replacement. The vacuum is now only 4 years old and out of warranty.
Recently it quit working when either the big or mini motor head was installed, but still worked without them. Again, several telephone hours with tech support confirmed that the V7 main body had failed and needed replacement. They quoted me about $200 to replace it but again it was out of stock. I waited 6 more weeks without a vacuum until I phoned customer support to find it was still out of stock. They couldn't provide a compatible replacement. The best they would offer my was a 20% discount on an upgrade replacement.
At this point, either I just got a lemon, or all there products are of shoddy quality. Based on their poor customer service, I suspect the latter. I have since bought an equivalent knockoff product from Amazon at a much lower price and am extremely happy with it.
Not only would i never recommend a Dyson product, I would HIGHLY ADVISE AGAINST THEM!
- Approximate cost of services:
- $800.00