Over a year ago, I spent almost $5000 in bathroom fixtures from Dupont Plumbing Supplies. I made the point of paying with my high-end credit card since its $200 annual fee includes an insurance premium that doubles the warranty period on all purchases.
The soft close mechanism for the Toto toilet broke recently. I was out of the 1 year manufacturer's warranty period but within the credit card's 2nd year extended warranty period. So I went back to Dupont to get a written estimate to replace the toilet seat under the claim I'd opened with the credit card company. Dupont refused to provide the estimate, called me "cheap", and told me to buy the replacement out of my own pocket instead of making a claim. My explanation that I had already paid out of my own pocket, by paying the $200 credit card fee to have the extended warranty feature, in the same way people buy extended warranties on their purchases from Future Shop and Best Buy, fell on deaf ears. All they kept going on about was how cheap I was. This is from the place where I spent $5000.
Atrocious customer service.
- Approximate cost of services:
- $5,000.00