Aquabrasss Gesto faucet/after sales service
I bought all of the fixtures for our house additon last winter including an Aquabrass Gesto faucet in Brushed Nickel (ordered without seeing one in person). At that price I expected it to be PVD or sumilar but it was clearcoated....contacted Aquabrasss right away with my concern and they replied it has a lifetime warranty.
In several months the finish began peeling so I asked for a replacement in the cheaper (and more durable) chrome finish. I also asked for the credit difference in price as this finish was about $185 cheaper.
Was given a number of very poor excuses why I could NOT get any money back... from Ash (sales rep)..."it was on sale when you bought it" (it wasn't)...."chrome is discontinued" (it was not) etc. Ash even insinuated that I scatched it myself to get another one. Even after talking with the owner (Wally) he said there was nothing they could do. After spending several thouand dollars I find the lack of concern or care for after sales service to be horrible. They give the independent business a bad name.
I will add I went to Dupont due to their agressive pricing, but will not return due to horrible service after the sale.
I would not reccomend Dupont Plumbing.
- Approximate cost of services:
- $800.00
- What could this company do to improve their services?
- Simply.... be fair with your customers.
- Any advice to offer fellow homeowners facing a similar project?
- ASK about what happens when you have a problem with any of the products...do not assume they will offer mush support.