Drain Works Plumbing

Drainworks responded promptly to our call, identified the core problem (tree roots), and scheduled work so that it wouldn't run over the weekend if additional problems were found. Since of course additional problems were found, this was appreciated. The workers were courteous, put down fabric to protect the floors, and cleaned up after themselves.
The reason we docked them a point was because the final camera inspection wasn't done the day they finished the work, it would have been much more convenient than setting up yet another appointment. Also, I would have appreciated seeing the damaged pipe length at the end, to get a sense of what we just spend several thousand trying to fix.

I called drainworks on a Sunday morning just after the holidays
Our drain was backed up and we couldn't use any water or our toilet
They had a plumber out with in a few hours who explained if they could not unplug it
with a snake there would be know charge
Then he explained all the details if we needed a camera
He was very thorough and answered all our concerns
we were very pleased with their quick and precise service
There quick snaking did the job!
We are very pleased with them!!!

One week before Christmas I called Drainworks regarding dripping water in the basement. We had also noticed dampness in the dining room ceiling which was directly above it. Initially I was given an appointment a few days hence but promised that they would come sooner if a cancellation occurred. Within two hours they called back and said someone would be there within the hour. Right on time the plumber appeared and promised that he would not leave until the leak was located and fixed. True to his word, he painstakingly searched for the source, which was eventually tracked to a pinhole sized opening in a pipe above the dining room ceiling. Within minutes he replaced the defective section of pipe. Although it was necessary for him to cut several holes in the ceiling and walls in order to find the leak, he took pains to minimize the damage. He was professional and courteous and even made sure that he cleaned up afterwards. I don't know what damage we might have sustained had Drainworks not come to our rescue so promptly. Thank you Drainworks!

We required some urgent drain repairs and a few days before Christmas. The folks from DrainWorks were prompt in doing what was agreed, completed the work in a thorough manner. There were twom coponents to the work and this was all done in one day. They were allocated the necessary manpower and equipment to get the job done. I can't claim that the cost of the job was a bargain but then again we usually get what we pay for. I would not hesitate to recommend DrainWorks Plumbing as there is goof value in a job being done well and done in a prompt manner.

We found the staff polite and knowledgeable. They showed us everything on a scope and discussed with us what should be done right now and what we could postpone. The work was done in a timely manner and the house and property were kept clean. We know that the price to replace the lead pipe with copper was comparable to the City of Toronto's prices. Would certainly recommend Drainworkds to friends and neighbours.

Jeff Wright gave us a range of prices and features for tap replacement and advised us re this vs. repair of present ones. Although efficient, his work and manner were also friendly and gave us the impression that he was truly concerned with our plumbing situation. (Agreement #70950. Dispatch #278455)

just before christmas, we had water leaking through the basement wall just where the downspout pipe went into the rain leader pipe. not only had this pipe cracked but it had partially collapsed and was almost blocked with mud. i was dreading a mess of long duration as the drain pipe under the basement was also blocked with mud and debris. i was assured that the work would be completed in one day- and it was -with minimum mess. the outside excavation and the 16 foot trench dug in the basement was left cleaner than i thought possible and completed in the one day as promised. the final inspection was even done sooner than the time i was told to expect someone, leaving me extra time for christmas preparations. i have used drainworks before and am very pleased with the quality of the work done, the professionalism of the technicians and the promptness of the service

Armando came to do a video inspection of my drain lines which revealed broken lines in and outside the house. He was very professional,explained the nature of the work involved and provided accurate and complete estimates for both the internal and external work. Under his capable direction, his crew finished the job in one day. They kept me informed of the project, answered my questions and did a thorough cleanup at the end of the day. Also, Armando advised me of the steps to follow to appply for a city grant for tree roots in the external line from a city tree. I was very pleased with the great service provided by Armando and his crew.

The technician did a wonderful job. I was totally amazed at his expertise, the end product, and result of the completed task.
This company listens and cares about their customers’ problems.
I'll be a regular always.

Saturday morning I noticed that my pipes under the kitchen sink were leaking. I called on Sunday, and was offered a Monday afternoon home repair visit. I then notice that part of the brass pipe was fully corroded (my finger went thru the leaking area). Jeff Wright came out on time and completed the job. He was very helpful especially as I struggled to locate the main water shut off valve!! He was professional and honest. He also installed two shut off values and prepared my pipes for a future dishwasher. He cleaned up the area and was gone in about 2 hours. No more leaky pipes under the sink now, The cost was high, but the job was done quickly and professionally. Thank you,