Drain Works Plumbing

Thanks to one of the crews at Drainworks I will always know what is going on with my homes drainage system. The crew came in and got down and dirty. Within a 24 hour period they were able to install a double cleanout and replace an 8 foot section in my basement removing the original building trap. They worked hard, efficient and clean leaving things exactly the way it was. Will continue to use and promote the company.

Mark from Drainworks was friendly and informative. He explained to us in detail what the problem with our drain was and laid out the options for fixing it. He took care of the problem quickly and left our home with no mess. The price was fair and we were very happy with the quality of service. Drainworks lived up to its reputation for us.

Called Drainworks and they came over on time and quoted the work quickly and clearly. Work was completed on the spot. Plumber was polite and cleaned up after himself. Overall, very pleased.

We called after the storm on Sunday night - someone was here within an hour, and work done on time, on budget, within 48 hours.

We were very pleased with both the work, and their high level of professionalism. Happy to recommend Drainworks!

This company was very professional, from the fellow who responded to our emergency call and identified the problem, through the crew chief of the team that replaced the clay sewage pipe with new plastic pipe to the fellow who performed the final inspection and jetwash of the full waste system under the house. They let us know what to expect every step of the way and provided regular feedback. They worked to our schedule as much as possible. Job went very smoothly with minimal fuss and DrainWorks left the job site clean. This is actually the second house we have needed to do this repair to. When we recognized the problem, our one and only call was to DrainWorks. Would not hesitate to recommend them.

Drainworks helped us replace the main drains of our house, which were clay pipe and infiltrated with roots. They were efficient and seemed knowledgeable. They also took the time to do a good clean-up afterwards. Not cheap, but we were satisfied with their work.

First the response time was very fast and on a Sunday to boot,less
than 40 min.. Started work clearing drain and doing a camera
inspection which I got to see the condition of the drain and everything was explained to Me with this visual aid as reference.
DrainWorks had been to My house a year ago and when the service rep
showed up He remembered the situation with the drain which was
satisfying . You felt there is someone who is interested in His work. The workers were very professional and the only complaint is
We lost an $50.00 bush to the digging of the drain.
Sincerely
L.Mac Donald

Recently had to replace our basement drainage pipes due to improper plumbing. Armondo and his team we very accomodating: arrived promptly and provided fast and professional service. Would definitely use these guys again.

We moved into our home in 2008 Oct. The home is about 6 years old. All four toilets needed to be flushed 2 times (at least) in order to remove waste. This was an unfortunate surprise, thanks to cheap, garbage builder toilets! When you have guests, it is a terrible embarrassment. Imagine if the Queen of England was coming to my home and I informed her " don't forget to flush the toilet 2x!"
In additon, the garage tap was leaking and the ensuite washroom sink had a pipe leaking water below the sink.
I Perused homestars and drainworks had great reviews. Called immediately. A plumber was available to come the same day, as luck would have it. Phil, the plumber was truly exceptional. He promptly assessed the areas that needed to be fixed. I really wanted something to be done about the toilets. Essentially without a better toilet, the waste removal problem would persist. In the end, I decided to replace all 4 toilets in the home at the same time. Phil recommended a better model, the american standard cadet 3 and I trusted his expert advice. It would be costly, however I believe drainworks has a fair system in pricing. .The toilets would be ordered . It might take a week or more I was told.
In the meantime, Phil replaced the garage tap, replaced the pipe below ensuite sink and happened to find a leak in the kitchen faucet incidentally, so we picked out a new faucet (from the handy selection in the truck). He replaced the kitchen faucet the same day too.
It only took about 3 days for the new toilets to arrive. Very fast service
Phil came back and installed all 4 toilets. Phil said it would take some time. Maybe 5 hours. Phil came at 8:00 on the day of the installation and started removing the old cheap builder toilets. The gentlemen delivering the new toilets were delayed about an hour, which sometimes can happen due to unforseen circumstance.I was getting antsy, however Phil was reassuring and when they did come, he finished the job in less than 4 hours. He was still ahead of schedule even with the small delay.
After he left, I noticed that the toilets had less water level in the toilet bowl. I was very concerned as I didn't think to ask him at the time about this and was surprised. I called drainworks and had them ask Phil to call me. He called me and explained about this newer model having a lower water level in the bowl (conserving water). I was pretty concerned and let my concerns be known to him. He was respectful and patient with me on the phone. The water level could not be changed. I informed him that I was surprised not to know that the water level would be so low compared to my other "cheap toilets" prior to purchase,however we went over so many things, and to be fair, you cannot go over every single concern prior to purchase. I still trusted his expertise, however in the back of my mind, I was thinking , the low level of water would not remove the waste effectively. In the end, we ended the conversation, with the hope that our family could adjust with time. I was still a little uneasy HOWEVER I AM PLEASED TO SAY THAT THESE TOILETS FLUSH GREAT! Phil truly knew what was best and did his best to help me choose a great model of toilet within my price range. I have to give Phil "PROPS". He is knowledgeable in his field and I HOPE THAT PHIL WILL BE CONVEYED MY SINCEREST THANKS for the service he provided.
I give drainworks and PHIL a 10/10. thank you

After three emergency sewer backup calls in four years, I felt it was time to do a video inspection of the sewer pipe to see if replacement was required. I got some quotes, and chose DrainWorks to do the work, as they seemed to be the most interested and thorough in their inspection of the problem. They explained the options to me, started the work when they said they would, did great work on site, and did an inspection the day after the work was done. They were very professional, and understand the value of good customer service and relationships. It was a pleasure having them on site, and I would recommend them to anyone.