Drain Works Plumbing

Plumbing
Toronto ON M8Z 3L2
Write a Review
Write a Review


HomeStars
Plumbing
Drain Works Plumbing
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1627 reviews)

Sort by

Hugh from Toronto
Hugh from Toronto
2 reviews Toronto, ON
10/10

Discover the cause of a leak into the ceiling of our finished basement

Two guys worked hard to detect what had caused the leak and learn how to fix it.
They were respectful of our home and did not leave a mess

Approximate cost of services:
$260.00
Was this review helpful?
Company Response

**Thanks Hugh** We appreciate your review and thank you for taking the time to share your positive experience with us. It is rewarding for us to hear that you were so happy with the services. As always, we are here should you require future plumbing or drain assistance. Thank you for continually choosing DrainWorks Plumbing!

Andrew in Brampton
Andrew in Brampton
0 reviews Toronto, ON
10/10

Dishwasher install and faucet replace and so many other things!

We have an old house that was renovated poorly. Drainworks has helped us with every issue. They are not cheap but do exeptional work and are total professional and upfront. You pay for what you get and you get great work from Drainworks!

Approximate cost of services:
$1,300.00
Was this review helpful?
Company Response

**Thanks Andrew** We are grateful for your review and thank you for taking the time to share your experience. It is rewarding to know that you have been satisfied with our services on more than one occasion. Glad we could be of assistance. Thank you for your strong referral and for choosing DrainWorks Plumbing!

aw
aw
3 reviews Toronto, ON
10/10

Toilet leak/replacing flange & drain

Chris was brought back to tackle another leak issue I had in my house. My powder room ceiling showed signs of water damage in the result of toilet leak above it. Just like the last project he did, he patiently explained to me the cause of the leak and presented the solution for it. He was super tidy around his work area. You can hardly tell the area was being worked on after he left. I would highly recommend Chris to anyone who has issues with leak in your house. You won't be disappoionted!

Approximate cost of services:
$1,192.00
Was this review helpful?
Company Response

**Thanks AW** It was a pleasure to read your review to learn how satisfied you have been with our services on more than one occasion. It is rewarding to have our efforts acknowledged by you and we are so happy we could be of assistance. Thank you for always returning to DrainWorks Plumbing for your drain and plumbing service needs!

Greg in Toronto
Greg in Toronto
8 reviews Toronto, ON
10/10

Probably The Best Service!!

After dealing with other plumbing companies in the past. I can honestly say that the communication and service with Drain Woks is far above and beyond exceptional!! Highly recommend!!

Approximate cost of services:
$1,000.00
Was this review helpful?
Company Response

**Thanks Greg** We are very grateful for your review and thank you for sharing your experience here for all to see. It is truly rewarding to know that you were happy with our service and to have your high recommendation. We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing!

Private User
Private User
Private User reviews Toronto, ON
10/10

Clogged Drains

Over the years weve had blocked kitchen drains that plumbers have only partially cleared. We were advised that there was a severe blockage that could not be snaked without opening up the ceiling. Today, Armando from Drain Works confirmed the blocked section but took the time and used the snake in different directions until he cleared out the blockage.
I was impressed with his thoroughness, patience and professionalism and would recommend him to my family and friends. If I do eventually have further problems I will certainly call Drain Works.

Approximate cost of services:
$220.00
Was this review helpful?
Company Response

**Thanks** We very much appreciate your review and thank you for taking the time out of your schedule to share your positive experience. It is very rewarding for us to have our efforts to go above and beyond acknowledged by you. Truly grateful to have been of assistance and that you were happy with our service. We look forward to hearing from you should you required plumbing or drain service again in the future. Thank you for choosing DrainWorks Plumbing!

Private User
Private User
Private User reviews Mississauga, ON
10/10

Excellent Service!

DrainWorks
DrainWorks has completed a number of projects at my home (both inside and outside) over the years. Each time I was impressed with the quality of the work, communication regarding the work being completed (including price), cleanliness, and friendliness of the employees. So far we have not encountered a problem too big or too complicated for Chris and Armando!
I highly recommend DrainWorks!

Projects have included: sewer line replacement, bathroom and kitchen plumbing work/replacement, and waterline repair.

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

**Thanks** We are very grateful for your review and thank you for taking the time to share your experience here for all to see. It is very rewarding for us to learn how happy you have been with our plumbing service over the years. Having our efforts to go above and beyond recognized and acknowledged by you is truly fulfilling. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

Lisa in Mississauga
Lisa in Mississauga
0 reviews Toronto, ON
10/10

Kitchen Plumbing

We have had the pleasure of using DrainWorks services a few times now.
They are very detailed, knowledgeable and take pride in their work.
Extremely happy with the outcome. Strongly recommend their services.

Approximate cost of services:
$1.00
Was this review helpful?
Company Response

**Thanks Lisa** We are very grateful for your review and thank you for taking the time out of your schedule to share about your experiences. It is so rewarding to know that you are so extremely satisfied with the plumbing services we provide. We appreciate your strong recommendation and referral and we look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for always choosing DrainWorks Plumbing!

Private User
Private User
Private User reviews Toronto, ON
0/10

An expensive mistake

Had a technician replace a part received from the manufacturer in my shower unit - technician couldn't make the temp range work properly so began to raise issues with the water heater which had never been a problem before. I ultimately signed off as it seemed there was nothing else that he could do. My mistake. Subsequently the temp range issue worsened and a rumbling in my pipes developed: but the company would only send out another technician to investigate at $179 plus hst per hour with no warranty or guarantees. They seem to be suggesting that the best way to deal with this is to replace the whole shower unit (at a much larger cost) - sight unseen. In circumstances where their work appears to be an issue I would expect at least some attempt to investigate / address it without further charge or at a reduced charge unless clearly warranted. Very disappointing experience.

Approximate cost of services:
$660.00
Was this review helpful?
Company Response

Sandra. Sorry you feel this way. We believe strongly in being upfront and transparent. This is why it was fully disclosed verbally and in writing in advance of being hired that there were no guarantees or warranties that the installation of the parts you supplied would solve your issues and that there would be additional charges if requesting to continue investigating to avoid replacing the unit altogether. We had requested to speak to you on the phone about this but never heard from you. Please call our office to see how we can resolve your concerns.

Danny Tse and Mabel Leung
Danny Tse and Mabel Leung
0 reviews Markham, ON
10/10

repair leakage of drain pipe from main floor kitchen to drain in basement

Drain Works Plumbing gets a Homestar score of 94% and since 2006 has been awarded sixth-time Best of winner Toronto Plumber not without reason. You guys must be doing something right and outstanding. Thats why I contacted Drain Works Plumbing for my plumbing problem. We have a leakage in the drain pipe leading from the kitchen sink on the main floor to the basement drain. We were in a panic mode. Once Armando and Amir made their steps in my house, they were in full control and alleviated us of worries and fear that had plagued us for a week. They wasted no time in diagnosing the issue. The pipes were replaced on the same day. Armando took the time and with his expertise was able to reconnect the downpipe without hammering the concrete of my basement floor. That saved me a bundle. We were really impressed with their work quick, efficient, thorough and clean. We are 100% satisfied customers and will recommend anyone to Drain Works Plumbing for any plumbing work or issues. Thank you, Armando and thank you Amir.

Approximate cost of services:
$2,300.00
Was this review helpful?
Company Response

**Thanks Danny and Mabel** It was an absolute pleasure to read your detailed review and learn how happy you were with our service from start to finish. It is rewarding to have our efforts acknowledged by you and to know that you were 100% satisfied. Thank you for sharing your experience and for any referrals you provide to us. We look forward to hearing from you should you require any plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

Michael in North York
Michael in North York
6 reviews Toronto, ON
10/10

Old toilet disposal + new toilet installation for Condo

I called DrainWorks because I wanted to replace the 1 toilet in my condo. Now after working with DrainWorks, I am a 100% satisfied customer. From JP on the client-service team to the product offering and the installer, Chris, everything was perfect!

The best part was.. I had to do nothing! Chris removed and disposed of my old toilet and made sure the new one was working 100% perfectly.

Approximate cost of services:
$950.00
Was this review helpful?
Company Response

**Thanks Michael** It was a pleasure reading your review to learn how happy you were with our services from start to finish. We thank you for taking the time out of your schedule to write this review and share your experience with us. We look forward to hearing from you should you require plumbing or drain services again in the future. Thanks for choosing DrainWorks Plumbing.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

DrainWorks Plumbing is a customer-first, Toronto-based plumbing company providing full plumbing services, drain cleaning, drain repair and drain replacement. All our plumbers are 100% licensed, insured and commission-free! We take great pride in being one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (twice) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!

We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more. Finally, an experienced local plumber near you that you can trust and rely on!

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.

DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Drainage Contractors, Bathroom & Kitchen - Fixtures & Accessories, Drain Services, Plumbing, and Waterproofing
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.