Drain Works Plumbing

Called on a Sunday and received service the same day. The technician was very professional and clean (even put 'booties' on the wheels of the machine).

The bonus is that they were the lowest price of 3 companies I called.

I have a large yard and the toilet in our basement seemed to be clogged - eventually we saw sewage come out of drainage areas in the basement shower and another part of the basement. Drainworks came quickly and diagnosed the problem as tree roots having gotten into our old pipes (the house is 1940's-50's). They offered different solutions at different price points with advice, but not necessarily pressure to pick the most expensive solution. In the end, we picked one of the more pricey ways to solve the problem, with hopes that this would not happen again. (They had to dig into the ground and replace with PVC pipe). They worked efficiently, quickly and didn't leave a mess. I'm really happy with the service.

With large trees on our property, I knew that eventually we would likely have a back up related to root infiltration. That day came this fall. DrainWorks camera inspection revealed an initial large blockage, and we started what became a several day long process. Holes dug in the basement and the driveway and tunnelling (or pipebursting) under the furnace to get to the main drain connections in the basement. Once inside, of course it became evident that everything had to be replaced.
The beauty of the equipment they use is that you can see clearly what the issues are, and don`t feel you are being oversold.
Your hand is held through this process by the man with the camera equipment--in our case Mike Dunn. Although he must have to explain the mechanics of drain systems, options and potential worst case scenarios over and over to worried home owners, I never had the feeling that he was bored or frustrated by my many questions. (I gather that the company encourages them to spend as much time as required going over the details so that the customer understands, rather than pressing them to move on to the next job as soon as possible). I has similar experiences with supervisory personnel I came into contact with. Although my job was an expensive one, (a crew of three in my basement for 3 days!), Mike saved me more expense in future by carefully going over the camera inspection one last time after the work was done.
Your basement turned into a war zone of trenches and piles of dirt, so it also seems like a miracle that the floor is eventually smooth again, and that the workers clean up well, including washing all the floors before leaving.

Our main house drain was backed up and starting to flood the basement. Drainworks came by in about an hour on a Sunday afternoon, the technician was professional and explored all the options to resolve the issue, and was open with the pricing on all options.

In the end we just needed to get snaked and we have roots in the outside pipe. They were quick, careful with the carpets, and made certain we were satisfied and all the drains were working.

Quick, effective, and hones work, all I was looking for.

Having a backed up sewage pipe is never a fun experience but the staff at DrainWorks Plumbing made it a little less stressful. When we called they made every effort to get to us as fast as they could and arrived 2 hrs ahead of the estimated time given. The technician that arrived was respectful of our home and very professional. He got right to work and cleared up the problem within minutes. He answered all of our questions and didn't make us feel uncomfortable in an already uncomfortable time. I would call them again if I needed to (hopefully not) and I would recommend them to anyone that needed their services.

Great service, whole house was clogged, we had to get someone quickly to help unclog the drains, sinks and bathtub.

People were friendly and helped with everything, the price is a little expensive, but their service was great.

We called on Friday night and they came over and deduced the problem and found we had roots in the pipes. The whole thing was fixed by Monday afternoon. Mike Dunn was very nice and explained everything in a nice way that we could understand.

The water in our house was not draining and our basement drains had started to flood. We called the City but they were unable to help because our pipes were so bloked. We called drainworks after seeing the high ratings on homestars and they came the next day, gave us the quote and were back the next day to resolve the problem.

They cleaned up after themselves and we were very pleased with the service