Drain Works Plumbing

**Thanks Terry L** What an absolute pleasure it was reading your review and learning how satisfied you were with the service provided and with all you had contact with. We definitely appreciate your feedback. It is rewarding to have our efforts acknowledged, and to know that they provided you with peace of mind during this home repair. Thank you in advance for any referrals you make on our behalf. We certainly do hope to hear from you again should you require plumbing or drain assistance in the future. Thanks for choosing DrainWorks Plumbing.

**Thanks gw** We are very grateful for the review and thank you for taking the time to share this experience. Customer service and efficiency is top priority at DrainWorks and we definitely strive to keep our customers apprised every step of the way as needed. It is rewarding to know that you appreciated our efforts and were so happy with the service. We look forward to hearing from you again should you require and future drain or plumbing work. Thanks for choosing DrainWorks.

Hello Vic, your daughter, a long standing client of ours, arranged to have us meet with you at her home as she could not be onsite. We made an exception and met with you. We’d love to touch on each of your points below. The price for us to install your daughter’s supplied faucet was given upfront, before any work was done. You agreed to said price. You could have turned us away, at no cost, if you did not like the price. Secondly, we were never told that her broken/old faucet that we were replacing was to be left onsite. However, when we were told your daughter wanted it, we returned at a later date, at our cost (no charge to her) and hand delivered the faucet to her at her front door. Finally, we cannot warranty an item that we did not provide (you provided the faucet); no one in any industry or field can or would do this. DrainWorks always strives to provide the utmost in transparency and quality of service, as evidenced by the myriad reviews here, and otherwise. Have a great weekend.

**Thanks Gina** We are very grateful for the review and we thank you for taking the time to share your experience here for all to see. It is rewarding to know that you were so pleased with the service from start to finish. We certainly do look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing.

**Thanks Eric** We are very grateful for your review regarding the service provided. It is nice to know that you were pleased with the experience from start to finish. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thanks for choosing DrainWorks Plumbing.

**Thanks Marianne** It was a pleasure reading your review and learning how happy you were with the service provided. Thank you for the feedback, it is rewarding to have our efforts acknowledged and to know we could be of assistance. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

**Thanks** We certainly do appreciate your review and are very happy to know you found so many positives with our service and that you would continue to use DrainWorks in the future. We do wonder how with such a great experience our rating was less than perfect. We kindly ask that perhaps you can get in touch with us so that we may learn how to perfect our service going forward; or if the rating is an error, perhaps it can be adjusted. In any case, thanks for choosing DrainWorks, we do look forward to the opportunity to provide you with top notch service should you require assistance again in the future.

**Thanks** We are very grateful for the review and happy to have had the opportunity to assist you. Thanks for sharing this feedback for all to see. We do look forward to hearing from you when you decide to make permanent repairs. Thanks for choosing DrainWorks Plumbing.

Hello mduench, we’re glad you appreciated the service we provided you of a snaking of your drain at $175+hst ($300 stated for some reason?). Regarding the “non flushable” wipes, we definitely don’t advise on continuing to flush them, as they are “non flushable” and will cause you to backup again. Hopefully, in the future, a real biodegradable wipe will be made. However, as we can’t control or warranty against “non flushable” wipes being put in a drain, we always ensure that our customers have all the facts surrounding their problems and our recommendations, now, and in the future. We’re an independent, family owned business that has decades of experience in the field. Our longevity with long time staff is what allows us to be as efficient and detail oriented as we are. Thank you for your patronage and for taking the time to give us feedback; we certainly appreciate it. Have a great weekend.

**Thanks cbrown** We certainly do appreciate your review and thank you for taking the time to share it with us. It is rewarding to know that you were happy with our service and that we could be of assistance. We do hope to be the plumbing and drain service providers you will continue to rely on. Thanks for choosing DrainWorks.