Drain Works Plumbing

This company is the most professional and prompt in visits and phone calls. They answer all question and explain every inch of what they are doing before going ahead. L am very happy with them.

Over the course of a few days, we had water in our basement laundry room coming in from a floor drain during heavy rains. A neighbour recommended Drainworks, and I have also seen their trucks in the neighbourhood of 1940's homes before. I left a message before office hours and heard back first thing in the morning. I received a second call confirming exactly when to expect Jim, who arrived exactly as promised. He was professional and informative, explaining everything that the video scope was showing, and what it meant to the operation of our plumbing. Having fixed the immediate problem, which was a clog in the pipe downstream, without hard selling, he suggested improvements that should at some point be made - primarily replacing sections of original clay pipes that had not been fully addressed by previous home owners and/or renovations. All in all - job well done, with high integrity, professionalism and cleanliness. Thank you Jim and Drainworks for the excellent service and for educating me on what we will need to address in future.

Had an issue where I thought the pipes were broken underneath kitchen sink. Turned out, after the initial assessment, the whole faucet needed to be replaced. Jim, the plumber who came to my unit, had a faucet on hand and fixed the whole issue on spot. Took about 1 hr to do everything from start to finish. Very efficient! Reasonable pricing but definitely peace of mind that there won’t be leakage. Definitely recommend!

I had a clogged basement drain. I called Drainworks and was given a super fast response. They arrived right when they said they would. The service technician’s name was Matt (I hope I remembered that correctly) and was extremely professional. He explained everything he was doing, showed me on the camera afterwards, and gave good advice for any future work I need. From the gentleman I spoke to on the phone, to the technician at my house every thing was fantastic. AND as if the world isn’t small enough, it turns out The technician was the same one that came out in 2006 when I needed most of the sewer drain replaced (from the ancient clay to new plastic) and they were amazing then too. That was a big job, but they were fast, professional and very clean. Having the same staff 13 years later reflects very well on a company. Drainworks is my “go-to” plumbing’s company I call if I have a problem.

I have received a very professional service from DrainWorks - from the prompt request to my inquiry and booking a same-day appointment, to showing up on time, troubleshooting and addressing the clog and providing tips and tricks on how to keep our pipes in good shape. Thank you Matt, for a job well done.

We have been using Drainworks services for approx. 5 years and have always had great service. Recently we thought we had another blocked drain which turned out to be a major obstruction in our stack. Once finding out this would require removing drywall and floors I was horrified , during the repair process other issues were discovered that would have caused us problems in the future - blocked kitchen drain, leaking toilet and leaking sink in kitchen. These issues were dealt with during the one service call. I found our plumber Jim Carr to be very professional and all of the service technicians I have dealt with to be quick, clean and efficient and we have another project to be done in the near future and we will again be using this company.

We were extremely fortunate to have secured Drainworks services, recommended by a family member, as we needed an issue in our basement assessed. We discovered the project was significant, involving a complete overhaul of water and sewage piping related to a previous owner’s badly completed renovation. Drainworks was top notch on all counts. Professional, skilled, thorough work based on clear accurate estimates, options provided for decisions, clean work sites left each day, and excellent communication. They addressed a complicated set of serious issues and we have confidence in the results. Supervisor Jim Farr was knowledgeable and quite exceptional throughout. All of the team were pleasant and skilled. Have already recommended them and would use their services again.

With a basement shower drain blocked by tree roots, no working basement drain, and the desire for a backwater valve, we decided to replace our entire 100-year-old clay basement drain system with new PVC pipes. We had had Drainworks do good work for us previously, but as this was a big job we got three quotes. Drainworks had the lowest price and also said they could do the work in three day ups, compared to up to five for the other companies. The Drainworks crew did all the work on budget and on time. They re-routed the drain from the main stack to save the tiled floor in the basement bathroom, dug under a built-in storage unit to keep it intact, and only removed a couple of shelves in the unit (which are easily put back together and not visible with the doors closed in any case) to find the kitchen drain, which was hidden behind the drywall and the built-in. All the work was done with minimal disruption to ourselves and our neighbours (our house is semi-detached), and the crew left the place clean and tidy. I would not hesitate to recommend Drainworks for any home plumbing job, big or small.

I called drainworks for aclogged kitchen sink. Jim arrived on time , provided upfront pricing. He cleared the drain and pipe my kitchen sink new with future access in needed for snaking. Iwill call them in the future if i should needaplumber.

My neighbors' drain had backed up. I met Armando outside my house. i was aware that our drains had roots and other problems. After a thorough inspection and professional conversation we developed a detailed quotation to replace all of our drains, including the outside portion. In three days the job was completed and the final inspection confirmed for me that the job was very well done. They took the time to explain the system and how it works, sent a camera down the new system right to the main. Armandos team was very professional and fast. They tarped everything (the floor walls & stairs), and cleaned up the work area completely. The workers were all friendly and courteous, very careful with my possessions. I feel that i received excellent service and would recommend this company to anyone looking for a responsible contractor with comprehensive quotations, good customer service and a lifetime warranty.