Drain Works Plumbing

We just finished our kitchen renovations and thanks to DrainWorks quick professional and friendly service we were able to relocate the position of the dishwasher without and problems. The area they were working in was left tidy! Their workmanship is outstanding. I would deffinately recommend them to friends and family !!!!

Drainworks staff know what they are doing.
Excellent service from phone call to completion of job.
Matt came for the initial consultation and was thorough in settingpiut expectations and scope of job.
Armando headed the actual job which was over a week and included two other neighbours was done in a professionally, clearly quoted, completed before time, cleaned up and done with minimal interaction with me. That said, Armando was available for all questions and concerns and even came back a day after the job because of a small problem. Jean Paul at the office and Armando coordinated within a few minutes to get it sorted within the hour. Couldn’t ask for more!

Prompt service. This is fourth time I called them. Twice for kitchen drain clogging, once for new taps for shower and this time for drain installation for dishwasher. Luke was friendly and knowledgeable.
Did a good job and stayed to test for any leaks so that we did not have to call him back. Thank you.

I was a customer with Drainworks for decades, and I always found them to be both courteous and efficient. Until this summer, when old pipes leaked and caused damage on three floors of my house. Their guy came, looked, charged $300 and left without finding where the leak was. But worse, when my contractor, recommended by Drainworks, asked if the Drainworks plumber could give him a call to let him know what he found or didn't find, I requested that of Drainworks, and I called twice (the pipes still leaking) without getting a response. The next morning I called again, and the general manager got on the phone and YELLED at me. He said I had no right to ask their plumber to call the contractor, and he was nasty and interrupted me and did not let me say anything. I was shocked and upset. He wouldn't stop yelling so I told him I'd never call Drainworks again and hung up. I was shaking. I since wrote them, to give them a chance to mend the relationship, and got no response, which is why I'm writing this now. Even if I had been unreasonable, even if I had been the one yelling, which I wasn't, there's no excuse for treating your customer like that. Incidentally, the second plumber I called showed up and made the fix in one day. That company has my business now.

Drainworks were right on time for their quote, and extremely clear and professional.

In terms of the work, they did exactly what they said they'd do - were very professional throughout the job, and cleaned up as well as possible afterwards.

Right from the start with appointment booking call till the end of the repair, the team provides excellent service. I will definitely call Drainworks again on all my future repairs.

This was an ugly job that was handled efficiently very little stress for me .
They scoped they calculated and they hit the problem dead on . I have never seen two guys dig 10 ft straight down in such a organized manner . They were contentious extremely tidy and their clean up was beyond my expectations.
Highly recommended
DD

The 2 plumbers, Lou and Jim, managed to fix my clogged sink and leakage within a day. They were knowledgable and professional. They also cleaned up after :) I felt that they care about their customers.

We had a leaky faucet at our company. We contacted a few plumbers but none were available. Drainworks came within the hour and found and fixed the issue. Their service was excellent and they charged a fair rate. I would recommend them, I am confident they would not you down.

My tenant reported problems with three toilets. I called DrainWorks to repair because I read positive reviews online. However, the plumber failed to give the right solutions and thus asked for unreasonable price.

The plumber’s diagnose and quote are as follows for 3 toilets A/B/C.
A. Leaking. Toilet tank completely fails, and needs to be rebuilt with new parts. $384+HST.
B. Fillvalve fails and floater gets stuck on top. To replace fillvalve. $218+HST.
C. Leaking. Parts not working. Drainworks does not have American Standard parts. So client order and supply parts. Drainwork comeback another day and install. $268+HST (based on his estimated 1.5 hours labor time).
The total cost would be $983.1 including tax. In addition, I will have to buy parts for the toilet C…No warranty due to older toilet.

I did not hire the plumber to do the job. My reasons were: 1. the quote is way too high. The cost of labor and parts should not be that high based on common sense. 2. a plumber who does not have parts, does not know what parts are available on the market, and needs 1.5 hours to install parts in one toilet tank is not a qualified one. After I said no, the plumber was willing to reduce the quote for the second toilet to $99+HST which I did not accepted either. I paid $69+HST for DrainWorks’ on-site quote.

I took a closer look at the three toilets myself after Drainwork plumber left. I managed to fix all of them with less than $20.

A. Toilet fillvale and floater were working well. Only the flapper did not fit well because it had worn and was stretched. I bought a new flapper from Home Depot and spend 2 min to replace the old one. Toilet stops leaking.
B. The floater was too high. I made minor adjustment and lowered the floater. It works perfectly fine.
C. All parts were good. Only the flapper needs to be replaced. It is true that the parts are a little bit special. However, I bought a Korky toilet seal ring from Home depot. It is designed for American Standard toilet. I replaced the seal in 5 min. Toilet stops leaking.

The flapper and seal are less than $20 in total, and it took me a few minutes to replace parts. I am young and do not have experience in plumbing. DrainWorks might be good at fixing other plumbing issues, but definitely not toilets. Replacing all the parts will solve the problem. But is it the right solution?