Drain Works Plumbing

Under a normally stressful circumstance, Lou and company made me feel comfortable, made sure I understood EVERYTHING, gave me my options etc.

The work was done immediately, professionally and they left the place spotless, like they had never even been there. HIGHLY recommend Drainworks for anyone and if I ever need more work, I will under every circumstance call Drainworks before anyone else.

From the point of calling Drainworks and setting up the appointment to Jeremy arriving and fixing the problem they delivered an exceptional service experience. Drainworks fixed my problem within 3 hours from my first call.

We've had problems with our toilets overflowing recently. I emailed a request for quote to Drainworks and they called back within minutes of getting my submission. I explained the problem and was set up with a plumber to come out the following week.
A few minutes later, I received a call back saying that they had reviewed our case and wanted to do a more in depth inspection due to the issues we were having.
A technician and assistant came out with a camera and checked the drains and main line. A few parts were added to the toilet as it is 10 years old. They were clean, courteous and explained what they were doing and what they found very clearly.
They also set up an appointment with a plumber for the next day to check out te other problems we were having.
I was very satisfied with their work and would call again if something else arises.

We have had our basement flooded three times with sewage within the last 7 months, and since the city can't seem to stop the problem, it was recommended that we install a backwater valve. We've never had the need to use a plumbing company before so I did some research and liked what I found out about DrainWorks. I certainly made the correct choice. They were professional, courteous and arrived when they said they would. They came within a couple of hours of calling, put a camera down our drain in the basement and assessed which type of valve we needed to stop us from getting sewage backup again. They were here a couple of days later to install the valve; which was fine as it was not an emergency situation. The concrete floor had to be broken in order for them to install the valve and reroute some pipes. This work had to be left open so that it could be approved by a building inspector. The inspector came two days later and said Drainworks did an excellent job. As soon as the inspection was done I phoned DrainWorks and they came the next morning and finished the job; replacing the concrete, capping the valve and cleaning up. After this DrainWorks sent their own inspection person to make sure everything was done/cleaned up properly and to answer any questions that we had before making our final payment. Everything was to our satisfaction. We were kept informed right from our first telephone conversation all the way through the whole process. It was a great experience dealing with Armando, William, Walter and all the others who were involved.

Drainworks set up an appointment within a couple of hours of us contacting them. They called twice to confirm the time that the technician would be arriving. When Jeremy arrived he was very professional, put on foot coverings so as not to track in any dirt. He analyzed the problem quickly and gave us a reasonable quote. We felt confident and told him to go ahead. He brought in the equipment carefully. He protected the area with a large tarp and went to work, all the while explaining his steps. He was successful in clearing the blockage with the snake in a short time. He checked all the other fixtures to make sure they also worked properly. Jeremy cleaned up quickly with no mess left behind. He had a very pleasant demeanor. We give very high recommendation for DrainWorks as the work was done well, at a reasonable cost and very efficiently.

had a backup problem in my basement came ,included me in process traced all sewer lines with camera explained the situation, made recomendation,left quote, cleaned up. what more can i want.

I had a backed up drain in my bathtub to the point that no water was going down.After giving up trying to snake the problem myself, I called 5 companies at 7:00 o'clock on a Friday night.All of the companies contacted told me it would have to wait until next week during the day.Except....DrainWorks. They showed up at 10 o'clock and fixed the blockage which was 20 feet down the drain.Jermey then changed over my hot and cold water lines which a previous plumber had put on in reverse.He did this at no charge to me even though it took 20 minutes.The bill was very reasonable and there was no overtime charge even though it was 10 o'clock.Jeremy was very professional and courteous and left the area cleaner than he had found it.I will now only call on one company for any plumbing problems in the future-DrainWorks

The job wasn't a difficult job but the guy was courteous, professional and respectful of not messing my place up; plus he showed up when he was supposed to so I didn't waste my day waiting.

Response was prompt from our morning call that our sewer line was backed up. Mike arrived and plunged the trap and got it flowing again. We discussed our need to have the trap replaced with a straight-through connection to stop this recurring problem. He stated the price which we agreed to and set the excavation for the following morning. The replacement was done quickly and the ground cleaned up with new topsoil over the dig area.
We were totally impressed. A camera inspection showed the line under the house was clear, and that we should follow up with the City regarding roots in the city line to the street.
Everything Mike and his crew did was carried out as he had told us and written in the contract. DrainWorks heads our list for any future needs for plumbing and drain work. It is among the best of the many contractors we have hired.

Efficient, thorough, knowledgeable, courteous. I could not have asked for more. My comments apply to the customer service rep on the phone and the two gentlemen who completed the work at my home.