Drain Works Plumbing

Plumbing
Toronto ON M8Z 3L2
Write a Review
Write a Review


HomeStars
Plumbing
Drain Works Plumbing
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1624 reviews)

Sort by

Steve in Oakville
Steve in Oakville
2 reviews Oakville, ON
10/10

Clean out clogged drain

I called them late Saturday afternoon and was told they would arrive about 6:30 PM (same day). They were late and arrived at 6:34 PM!

Within about an hour he fixed the problem, inserted a camera into the drain to show me what he did, point out an additional clog on city property that I should get the municipality to correct and finally cleaned up.

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

**Thanks Steve** We appreciate your review. We are happy to know you were satisfied with our service. Thank you for choosing DrainWorks as your plumbing and drain service providers.

Anita & Gareth, Beaches, Toronto
Anita & Gareth, Beaches, Toronto
1 review Scarborough, ON
10/10

Removal of old clay drains from house to city line, replacement with PVC pipe

Our drains started to back up after a big rain storm. DrainWorks came out and snaked our pipes to get us flowing again. The technician, Jeremy, impressed us with thorough explanations of everything he was doing. We decided to have the old pipes replaced to avoid further tree root invasions. Armando was the technician for this second job; he and his crew arrived on time and went straight to work. The team worked steadily and carefully. All our questions were answered in detail as the work progressed. The clean-up was impeccable too. We are completely satisfied with this company's work, from the first call, to the final inspections. Top notch service!

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
It ain't broke, so don't fix it! The service was great from start to finish.
Any advice to offer fellow homeowners facing a similar project?
Some drain replacements may be eligible for city rebate grants. Make sure to hire a licensed company or you may not be able to apply for the grant.
Was this review helpful?
Company Response

**Thanks Anita and Gareth** It was a pleasure reading your review. Thank you for taking the time out of your schedule to share this positive experience with others. We certainly are glad that you were completely satisfied with our top notch service. You are a valued customer and we look forward to being your plumbing and drain service providers should you require our assistance again in the future.

N.M. Oakville, Ontario
N.M. Oakville, Ontario
1 review Oakville, ON
10/10

Blocked Drain

I was lucky enough to find a posting for Drain Works online. They were able to arrive faster than they said and the service was exceptional. Not only was the technician nice and friendly the job was done quickly and at the minimum price that was quoted, no other fees were charged.

Approximate cost of services:
$170.00
Was this review helpful?
Company Response

**Thanks N.M.** We appreciate your review. We are happy that you found DrainWorks and we look forward to being your plumbing and drain service providers.

Deena Stein at Bathurst & Wilson
Deena Stein at Bathurst & Wilson
1 review North York, ON
10/10

Drain service

We had a drain problem they were very prompt, helpful from the beging to end. I would definetly take this company again. I took another company for an other problem they left the basement dirty with alot of damage. Mike and Eric did it with minimal damage and very clean. It works wonderfully.

Approximate cost of services:
$4,200.00
Was this review helpful?
Company Response

**Thanks Deena** We are grateful for the glowing review. It is a pleasure to know you were satisfied with our service from beginning to end. We are also happy to know that we have exceeded your expectations where others in the past have fallen short. We look forward to being the plumbing and drain service providers you rely on. Thanks for choosing DrainWorks.

rain9946
rain9946
9 reviews Etobicoke, ON
10/10

REPLACED DRAIN PIPE

Drainworks responded within 1 hour of my initial phone call. Jeremy Harris inspected and explained the work needed. He was very thorough and patient with all of our questions. The work was done within 48hours of the first call. The workers left the job site clean and were careful not to damage the property. Drainworks left us with all the paperwork needed to file an application for a rebate with the city. I highly recommend them!

Approximate cost of services:
$2,800.00
Was this review helpful?
Company Response

**Thanks Rain9946** We appreciate your review. Thank you for taking the time to share your experience. We are happy to know you were satisfied with our service and we thank you in advance for any referrals you make on our behalf. Thanks for choosing DrainWorks.

forbec3 in high park
forbec3 in high park
1 review Toronto, ON
10/10

fixed clog in bathtub

had a giant clog in bathtub, i called drainworks and they came in less than 2 hours, even though it wasn't an emergency. the two plumbers were very friendly and professional, and actually very nice with my little boy - who was very interested in the gunk in the tub as well as the snake equipment used to unclog the pipes.

Approximate cost of services:
$175.00
Was this review helpful?
Company Response

**Thanks Forbec3** We appreciate your review. Thanks for choosing DrainWorks. We look forward to being the plumbing and drain service providers you rely on if ever you require our assistance again in the future.

Dan in Longbranch
Dan in Longbranch
1 review Etobicoke, ON
7/10

sewer backup

Called the office at about 12:30. Advised that technician would arriving between 13:00 and 14:00. All work was complete by shortly after 14:00. Fast service though quite expensive. 20 minutes work for approximately $300.

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

**Thanks Dan** We appreciate your review and your input. Just to clarify though, at DrainWorks we always charge by the job and not by the hour. This allows us to provide exact and to the penny pricing for your approval before we begin any work. This way there are no surprises and you are always aware of the cost of the job, regardless of the time it takes, even if it takes longer than anticipated. Also of significance is that the cost of work at your home was not $300, but rather $265 and we did spend much longer than 20 minutes on site at your home. DrainWorks’ technicians are efficient with their time so we don’t have to unnecessarily waste yours. We arrive fully stocked and prepared to handle the work on the spot rather than waste your time by needing to run to the suppliers. With DrainWorks you get quality service with effective results in less time than with someone who is inexperienced, inefficient and unprepared. We do value your business and look forward to being your plumbing and drain service providers in the future should you require our assistance again.

Sarah at Leslie & York Mills
Sarah at Leslie & York Mills
1 review North York, ON
10/10

Kitchen Sink clogged drain

After paying a large amount of money to a plumber that couldn't fix our problem and told us we had to rip holes in the floor and walls to fix the problem, my husband and I were desperate for a second opinion. That's when we came across Drainworks website.
The dispatcher was helpful and made sure we received service that day. Mike Dunn, the service manager, and his team came in and had the problem fixed in no time! No ripping up drywall or floors! We were so pleased!!! They did a great job!
They were very clean, and cleaned up the dirty water that came out of the pipes. They made sure that the problem was really fixed, and not a band-aid fix up.
I would recommend this company to ANYONE!!! Really reliable and they know what they are doing.

Approximate cost of services:
$165.00
Was this review helpful?
Company Response

**Thanks Sarah**We appreciate the review and are happy to know that we were of assistance in your situation. Thank you in advance for any referrals you make on our behalf. We look forward to being the plumbing and drain service providers that you and your family and friends can rely on.

Gillian and Tom in East York
Gillian and Tom in East York
1 review East York, ON
10/10

partial exterior drain replacement

DrainWorks was on time, clear about the work they planned to accomplish and communicative throughout the job. The quality of workmanship was exceptional. We were very impressed with the level of professionalism of the DrainWorks employees.

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

**Thanks Gillian** We are grateful for the positive review. Thank you for sharing this experience with others. We are happy to know that DrainWorks impressed you with our service. We look forward to being the plumbing and drain service providers you rely on.

Hilary in High Park
Hilary in High Park
5 reviews Toronto, ON
10/10

Replaced Basement Pipe

Armando & his team replaced old clay pipes that were filled with tree roots with new PVC piping. They helped me get a city official out to assess the situation which may mean a rebate for me. From the huge excavation scene one day to complete cleanliness the next! I was amazed. Great thoroughness & attention to detail.

Approximate cost of services:
$6,000.00
Was this review helpful?
Company Response

**Thanks Hilary** We appreciate your review. We are happy to know that our efforts to exceed expectations were well received and left you amazed. We look forward to being your plumbing and drain service providers in the future should you require our assistance again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

DrainWorks Plumbing is a customer-first, Toronto-based plumbing company providing full plumbing services, drain cleaning, drain repair and drain replacement. All our plumbers are 100% licensed, insured and commission-free! We take great pride in being one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (twice) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!

We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more. Finally, an experienced local plumber near you that you can trust and rely on!

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.

DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Drainage Contractors, Bathroom & Kitchen - Fixtures & Accessories, Drain Services, Plumbing, and Waterproofing
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.