Drain Works Plumbing

Burst pipe in basement laundry room occurred during the May long weekend which required immediate attention.

As it was the long weekend I was expecting a long wait for service. But Drain Works came through and was able to provide someone to help within the hour.

Jim came over quickly and as I had already sourced and exposed the problem area he was able to quickly make repairs.

Jim was great offering advice on other plumbing areas that I will need to have done in the future.

Appreciate his honest opinions and keen observations.

I have an older home with a wall-mounted facet in the kitchen. Over the years dripping has been an ongoing issue, which was getting worse at the start of the pandemic. I’m very happy that DrainWorks has installed a Waltec faucet, and that my kitchen sink works nicely for the first time in years.

DrainWorks responded promptly to my call, and fixed the issue quickly and professionally. Jim, the technician, was friendly, and gave me input on my options. He took extra precautions including face mask, gloves, shoe coverings, distance during discussion, and sterilizing the area.

I definitely recommend DrainWorks, and would use them again for any plumbing needs.

We had sewer smell coming from a heating vent that previous plumbers were unable to figure out. Chris and Armando were very methodical in sleuthing out the issue. Camera down the drain, replaced illegal plumbing under kitchen and basement sinks, sorted out venting problem from furnace pump. Highly recommend these guys.

The guys were awesome! They diagnosed the problem right away, identified a number of alternative solutions and got the job done quickly with high quality. They were professional on all fronts, explaining the process and the decisions that needed to be made along the way. We had used them before and will use them again.

When a corroded hole suddenly appeared in the pipes under our kitchen sink, we knew who to call. :) We have consistently come to rely on this company’s professionalism, skill, and expertise for large and small jobs alike. When Chris shows up at your door, you know you’re in good hands. He installed a new fixture (which we had already purchased), removed the corroded old pipes, and installed new ones in a safer configuration – the old configuration had sewer gas feeding back into our house through the dishwasher line. He also installed a reliable dishwasher shut-off valve for us, too, since the one we had was 30+ years old and nearly unusable. Drainworks is reliable, knowledgeable, and courteous. Their professionals show up when they say they will – and if they’re detained, the dispatcher will call and let you know. They respect your time and your intelligence, giving you a detailed, itemized breakdown of all work completed. It’s a pleasure to work with them!

Submitted online request to Drainworks to contact me regarding possible leakage of shutoff valves to outside taps. Received callback within 1/2 an hour, plumber (Jim) arrived within an hour of that, work was satisfactorily completed within two hours of arriving.
Very impressed with responsiveness, friendliness of initial caller and plumber, quality of work, and cleanup of job site.

I have used Drain Works for extensive basement drain replacement work in the past with 100% satisfaction. My latest "semi-urgent" need was to replace several badly leaking faucets and install emergency shut off valves (yes every faucet needs them!). I called and JP quickly arranged for Chris to come within 3 hours. Two faucets and a set of laundry taps were replaced, all with emergency shut off valves. Chris is obviously very experienced; I know good work when I see it. The work was completed efficiently and professionally. I have recommended this company to others in the past and will continue to do so.

We heard a trickle but discovered multiple cracks in 130-year-old clay pipes beneath our basement. This required extensive digging and replacement with PVC pipes and new drains. The work was extensive but completed efficiently in 2 days

To be rated the best in Toronto comes only after many years of dedicated service. DrainWorks has achieved this impressive recognition, more than one time. There are no words to adequately express my deep gratitude to Chris Leger & the supportive staff at DrainWorks. Chris is a master plumber, who consistently conducts himself in a professional manner, always communicating respectfully & effectively. His work is flawless & superlative, his integrity is inspiring, his energy is remarkably positive! I highly recommend DrainWorks!

After a terrible rainstorm weeks ago my carpet in basement was wet in centre of room. Drain backed up, had a carpet company take off wall-to-wall to reveal drain. DrainWorks scoped to show a trap from when this 1920s home was built, which had to be removed as well as too many tree roots from the Toronto tree out from. I hired the, to dig down, take out trap, remove tree roots and replace all exterior pipes. Excellent team and quick and professional service. Hoping all will be well in the near future.