Drain Works Plumbing

For anyone who is going to call Drainworks.

I had a slow flow problem in my upstairs bathroom sink. When the hot water turned on it simply trickled out. I called Drainworks who were very polite on the phone. The repair man came that afternoon. Upon seeing my fixtures he remarked that I had a problem as they were of low quality. He said that most likely there was a build up of sediment in the pipe causing the flow problem and that he could detached the pipe to determine whether the block was behind the wall or exposed. He told me that he had a part in his truck which he could use to replace it. I asked if it was possible to purchase the parts at Home Depot to which he said no, that they did not sell them.

He told me that the part would normally cost over $200, but that he could give me the one in his truck for 160 and do that labour for about $380. As its Christmas and being skeptical I told him no thank you and that I would call later if I wanted to go forward. The next day I dismantled the sink and determining that one of the small piping pieces was fairly clogged, drove to Home Depot and was immediately given a plastic tube to replace it. Total cost including tax $5.16.

After 20 minutes with a wrench my flow was back to normal. Being a professional I am sure the repair man knew well where the problem was and the actual cost. I would not recommend this company to anyone and wish I had gone to Home Depot in the first place.

Eric