wow! where do I begin? I am a new mother and was washing some of my baby's clothes in the washing machine when I realized that the laundry basin next to the washing machine had backed up and had spilled onto the floor. In a panic, I picked up the phone book and found DrainWorks. Talk about good luck! Being a woman, I've had some awful experiences with contractors over the years and am hesitant to call one out unless necessary. Needless to say, I called DrainWorks and actually got a live person answering the phone, not just some answering service like a few other companies I had called in the past. Further to that, the man I spoke to there was extremely polite and gave me assurance that my problem would be addressed promptly and efficiently. Being in an already frazzled state, this was of great help to me and my mood. As well, the man clearly outlined what I could expect on the visit in terms of how I can pay(they even take interac!)and what the technician will do when coming to my home. The technician arrived within an hour and a half of my initial phone call as promised(try getting Bell or Rogers to do that) and the high level of service was still present. Matthew, the technician, laid out a welcome mat on my front door and promptly put on shoe covers to avoid getting anything on my carpet. Matthew came in, looked at my problem and get me the exact price for the job before anything was done. This also put me at ease as I've been taken before by other companies saying "oh, it'll be roughly x amount" only to have the cost be a lot more than they said it would be due to pressure tactics and the situation I was in. As I said, Matt never did that, he explained everything very clearly, answered all my questions, and most importantly made me feel comfortable and never talked down to me as a woman. Having such a positive experience with a company has renewed my faith in trades people and I will gladly tell all my friends and family about the wonderful job that Matt and the person at the office did for me. They really seem to have the "cream of the crop" when it comes to employees. Thanks again DrainWorks!
- Approximate cost of services:
- $175.00
- What could this company do to improve their services?
- nothing I can think of. They were excellent in all aspects
- Any advice to offer fellow homeowners facing a similar project?
- If you have a plugged drain, call these guys as they are passionate about what they do and genuinely care about their customers. They take the time to walk you through the whole process..
- Company Response
**Thanks T.F.** It is an absolute pleasure reading your glowing review. We are happy to know that our efforts to exceed your expectations were not overlooked and ultimately have left you extremely satisfied with our service. Thank you for choosing DrainWorks, and as the company who has renewed your faith in trades people, we look forward to being the plumbing and drain service providers you rely on.