Drain Works Plumbing

We had a drain backup in our basement that we notice after doing a load of laundry. The next day I came on to Homestars to look for plumbers to get us flowing again. I wrote the numbers of 4 and started with Drain Works, they came over that night after I finished work and were very prompt. Jeremy shows up, checks things out and informs me that he recommends a scope first to see what's going on since we have a lot of old clay pipes still then follow with a snake if necessary. After meeting him and getting a reasonable quote, I didn't even bother with the other 3 companies. We looked at the monitor as he put the camera through and saw that the problem was roots that had invaded into the pipes in 3 different areas. He was completely fine with my curiosity in the matter and showed me what he was doing each step of the way. I okayed the snaking and he was able to get nearly everything with only the 2" snake since he had to go through the toilet drain and not the main drain. It's not a problem solver but at least it got us following again and allowed us a fair bit of time to plan the next steps for removing the old clay pipes. He located where they would have to dig and helped me understand the next steps whenever we want to do it. Hopefully this buys us 6 months of time to prep.

After all was done Jeremy cleaned things up to the way he found it and was very courteous and careful. I would highly recommend Drain Works, they don't pressure you into doing anything and they really help you understand what the issue is and offer their advise. Kudos!