My bathroom sink was chipped and needed to be replaced. I purchased the replacement sink and called Drainworks because their reviews in Home Stars were so good. I received a quote and agreed to the installation of the new sink plus the reinstall of the existing faucet. Part way through the install, I was told that the faucet was rusted and could not be reinstalled. I had not planned for this and was therefore unaware of faucet prices. Since the work was underway, I felt that I had no choice but to agree to purchase a replacement faucet from Drainworks.
The service phone call was well handled and Drainworks called to verify that I was ready for the plumber to arrive. The plumber was very pleasant. There was one small issue with the install and, the next day, the plumber agreed to return in the future to fix it.
Several days later, I was in a RONA store. They carried what I feel is the same faucet - looks exactly the same and the manufacturer is the same. The big difference was that Drainworks charged me 545% of the price at RONA!
I wrote to Drainworks to complain. My letter was responded to within 30 minutes of the email delivery. Through several heated miscommunications - there was NO innocent party in these exchanges - we came to a mutually agreeable settlement.
Drainworks returned at a time convenient to me to repair the initial problem and to deliver my check.
- Approximate cost of services:
- $550.00
- What could this company do to improve their services?
- The actual problem was that I was being charged twice for a faucet install. I give full compliments to Drainworks for their customer service!
- Any advice to offer fellow homeowners facing a similar project?
- NEVER assume that your current materials can be reinstalled. Know the prices for all products involved in getting something fixed. I think one of the phrases used during our exchange was "due diligence". VERY TRUE!