Complete pipe replacement (interior / exterior)
Simply put, these guys "get it". From customer service, to advice, to getting the job done quick, clean and right.
We had a disastrous situation on our hands with sewage backing up into our basement due to tree roots in our pipes. We had to replace about 40-60 feet of pipe both interior and exterior.
From the moment we spoke to William on the phone to the initial visit from Matt, we were treated like VIP's. Matt clearly laid out what we had to do to fix the problem and provided us with a contract explaining everything.
Once the job began Mike and his team made sure to keep us up-to-date on the progress of the job. I would also like to thank Naz and his crew for working so hard and keeping the rest of the place clean during the process. Their tireless efforts made a very stressful situation easier to deal with.
We are now back in our house and everything is functioning perfectly. I would highly recommend DrainWorks because of their customer service first attitude, their workmanship, and their professionalism.
- Approximate cost of services:
- $8,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Make sure to have your contractor involve the City of Toronto in the exterior work process. There is a city rebate program that we learnt about thanks to DrainWorks where you can recover up to $2000 of the costs of repair.
- Company Response
**Thanks Jamie** We appreciate your review. It makes us very glad to know that our efforts are not overlooked and that by making customer service the bedrock of our company, things like honesty and respect are given a true value again. DrainWorks is in the service business, it just happens that the business is plumbing and drains. Thanks again, we look forward to being your plumbing and drain service providers in the future should you require our services.