Drain Snaking & Camera Inspection
Basically a professional and satisfactory experience across the board without having any completely above-and-beyond moments.
I called DrainWorks after having a drain backup in my basement, they gave me a reasonably small (and in retrospect, accurate) time window when someone would appear, called me twenty-five minutes before to let me know that a technician was coming.
The technician was professional and friendly, left the house as neat (or neater) than he arrived, covered his shoes and equipment without being asked to do so. He gave me a good estimate of the cost of the work before doing it.
He resolved the problem and answered my questions about my long-term options, charged me what he said the job would cost.
There was never a moment when I thought to myself "this is unbelievably great!" that would take this review that final mile, but I was happy with the whole experience and I expect that if I need anything more with my drains, I'm likely to call DrainWorks to have them come back.
- Approximate cost of services:
- $400.00
- What could this company do to improve their services?
- More detailed information on their website about the options for drains would be nice -- there's information there, but even more would be good.
- Any advice to offer fellow homeowners facing a similar project?
- Snaking a drain isn't (I gather) tremendously difficult, if you're under no time pressure and you're relatively handy, you could do it yourself with some rental tools.
- Company Response
**Thanks Geoffrey** It is nice to know that you were happy with the whole service experience and that you will continue to rely on DrainWorks should you require assistance again, however, it is unpleasant to learn that you did not feel the service was “above and beyond” what you had expected. Customer service is our top priority, and the effort to call when on route, arrive on time, leave things neater than we found them, cover shoes and equipment, keep you informed every step of the way, and with never any surprise charges, is all part of that effort. We do look forward to hearing from you and hope to exceed your expectations in the future.