Christmas week due to a blockage in pipes ,water backed up in our basement to our horror. Everyone can understand the panic that takes over when this happens. I called Drainworks and immediately felt I was in the hands of professionals.I called at 8am and by noon Mike Dunn was in our basement examining the possible problem and probable solutions. I found Mike explained things clearly and succinctly and it all made sense. He showed us on the camera where the blockage was happening caused by tree roots and explained that we needed a new piece of plastic piping installed to replace the very old piping . Next day two coworkers arrived .and they were equally impressive and they worked efficiently and Mike returned to run the camera again so that we could see our problem was solved. Mike was just great,a pleasure to deal with and ,I suspect a huge asset to the company. I hope he gets a nice holiday bonus as people like him are rare to find and must be rewarded. I would recommend this company highly. Thanking you for relieving a stressful situation.
Maureen Harman
- Approximate cost of services:
- $2,000.00
- Company Response
**Thanks Maureen** It was an absolute pleasure reading your review and learning how satisfied you were with the service provided. Thank you in advance for any referrals you make on our behalf and for sharing this experience here for others to view. We look forward to being the plumber and drain service providers you can rely on.