Drain Rescue Plumbers

Drain Services
Toronto ON M9C
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Drain Services
Drain Rescue Plumbers
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84%

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Reviews by rating (past 12 months)

Reviews for Drain Rescue Plumbers

Average customer rating:
8.9 10 (766 reviews)

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Steven Ale  from York
Steven Ale from York
1 review York, ON
10/10

Leaky toilet

I appreciated the fact that Drain Rescue's employees were polite. The plumber and the lady on the phone. Long story short my toilet was leaking, I called Drain Rescue and they did a pretty awesome job for a reasonable price. Super satisfied !!

Approximate cost of services:
$200.00
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Company Response

Thanks for writing in, Steven! It's great to hear that you found everything to be taken care of quickly and in a cost effective manner!

Maria santos  from York
Maria santos from York
1 review York, ON
10/10

Leaky faucet

I was so impressed with the level of customer service I received from Wayne who works at drain rescue. He was very professional and made me feel confident that my faucet would be fixed. My faucet was leaking for 3 days, I had another company come out and they wanted to charge me almost double what Wayne charged me. Wayne explained exactly what had to be done, got my approval and started right away. Before an hour passed my faucet was like new ! Thanks a bunch Wayne and drain rescue ! I will definitely be recommending you

Approximate cost of services:
$260.00
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Company Response

Thanks, Maria! I'm happy to hear that you had such a positive experience with Wayne. We always strive to provide the best work for the fairest price!

mary allan in Waterdown
mary allan in Waterdown
4 reviews Beamsville, ON
0/10

water line for frig--quote

The plumber who came to do our job was rude, inpatient and not helpful at all. As a result of his impatience he damaged our cupboard trying to move our refrigerator. I lodged a complaint and was basically told "sorry" there is nothing we can do. I would not use this company whatsoever. Melissa & Denise are who I dealt with.

Approximate cost of services:
$0.00
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Company Response

Hello Mary -- We at Drain Rescue Plumbers apologize for the service you received and if our staff came off the wrong way, and if any damage was resulted from our visit. Your claim is obviously alarming to us and we have looking into the situation thoroughly. There were an extremely large number of calls on the date our plumber came to your job, and unfortunately he had to act fast and as a result, this type of situation can happen. We are unaware of any damages, but are willing to look at them and help with this. We at Drain Rescue Plumbers take what we do very seriously and work very hard to make sure that we provide the best quality of work. We will in the future keep in mind what you have told us, and will strive to make sure that this type of problem can never exist in our business. We have been in business for over 15 years and take pride in that. We have values and thank you for your feedback. We look forward to learning from this experience and moving forward to a better future. Regards, Drain Rescue Plumbers.

James Watt from Toronto
James Watt from Toronto
1 review Toronto, ON
1/10

Drain replacement

Drain Rescue came to our house and quickly identified the issue with a blocked drain in our basement. They came the next day and replaced the old drain and were very efficient and completed the job quickly which was great. They had agreed to lift our bamboo flooring on the basis that I had someone replace it when the concrete was dry, which was fine with me and I agreed. However, they damaged SO MUCH of the flooring when they removed it that I can't have the job completed. I'm happy with the plumbing work they completed, but I'm not happy with the care they took in completing it. They must have known this was going to be an issue and didn't say anything while they were there... very disappointing!!!

The manager agreed to locate and purchase replacement flooring and resolve the issue... over a week now and no contact from them. I've left a voice mail for him so we'll see if they live up to their promise.

Review has 1 previous version
Approximate cost of services:
$3,200.00
What could this company do to improve their services?
Either refuse to remove flooring or train your staff appropriately.
1 of 2 people found this review helpful.
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Company Response

Hello Mr. Watt -- We at Drain Rescue Plumbers apologize for the service you received if any damage to your floor was a result from our visit, we would immediately find a way to repair it. This type of situation can happen where customers can sometimes not know what the actual job will cost, especially if you have to rip up floor which of course would need to be re-done. This is not included in the initial plumbing services. We are happy that you are pleased with the plumbing work we have done for you, but it is disappointing to hear about this damage. We at Drain Rescue Plumbers take what we do very seriously, and work very hard to make sure that we provide the best quality of work and professionalism in the work we do. We will in the future keep in mind what you have told us, and will strive to make sure that this type of problem can never exist in our business. We have been in business for over 15 years and take pride in that, we have values and thank you for your feedback. We look forward to learning from this experience and moving forward to a better future. We would like to get this problem resolved as quickly as possible, have you heard from the manager?

Regards, Drain Rescue Plumbers

Joy in Brampton
Joy in Brampton
2 reviews Brampton, ON
10/10

sewage backup in laundry room, replacement of underground pipes from inside the house to outside

I had a sewage backup in my laundry room on a holiday weekend. Dwayne came from Drain Rescue & assessed everything, using his camera etc. Within an hr. he sent Vasyl to start the work. Vasyl dug through concrete of more than 10ft in length through the basement hallway. By days end, there was a trench. Next day Vasyl & his son Andriy came & replaced the old clay pipes with new PVC ones. Although it was a very difficult job, at times in a small space & some problems arose, the father & son team worked non stop. Over several days & tunneling under the front lawn the job was completed with them even going beyond my expectations. Dwayne came or called several times, making sure everything was going on schedule, making me feel informed abt the job. I couldn't have asked for a better team or company to do this job. Hats off to Dwayne, Vasyl & Andriy from Drain Rescue!! Great job!!

Approximate cost of services:
$10,000.00
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Company Response

Dear Joy
Thank you very much for the positive review,Drain Rescue aims to make make each and every Customer happy by providing excellent Customer service !

Tony in Oakville
Tony in Oakville
1 review Oakville, ON
10/10

basement under ground pipes replaced

We needed a plumber for an emergency drain problem. We looked in the yellow pages and picked DrainRescue. They came the next morning and quicley found the problems and and gave us an estimate which was very reasonable for what needed to be done. They got to work very quickley and the job was excellent. No mess was left and you would not even Know they were there. Very friendly, polite, respectful and professional. would recommend them very highly!

Approximate cost of services:
$0.00
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Company Response

Thanks for the kind words Tony,Drain Rescue aims to make each and every customer Happy in all the work we set out to do for them!

Terrie C in Elizabeth Gardens Burlington
Terrie C in Elizabeth Gardens Burlington
10 reviews BURLINGTON, ON
10/10

Clogged Drain

I was having a total drain back up in my basement. I tried to fix it myself and even rented a snake to unclog the drain. finally I called Drain rescue which I found online.
He just happened to be in my neighborhood and came right over and unclogged the drain in about 10 minutes.
He was fast, efficient and well priced. I highly recommend this company again to all my friends and family.
Sincerely
Terrie C

Approximate cost of services:
$200.00
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Company Response

Thank you, Terrie! We work hard at being able to get to a customer's home as quickly as we can but sometimes it's just a nice treat to coincidentally be in the same area already.

Gmendon
Gmendon
1 review Mississauga, ON
10/10

Fix faucet for the shower

Terry was excellent in providing a proper estimate. He did a great job and now I have happy tenants.

As a landlord, I will now start use this company for any plumbing releated issues/projects.

Gavin

Approximate cost of services:
$400.00
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Company Response

Dear Gavin

Drain Rescue thanks you for the positive feedback! Terry is an excellent Employee,we will be sure to let him know how happy you are with the Customer Service he provided you and your tenants.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Rescue Plumbers

Drain Rescue is a privately owned residential and commercial plumbing company. The company was founded in 1997 and has enjoyed a steady rate of expansion, achieving a commanding presence within the service industry. Drain Rescue provides the highest quality of plumbing service and installation. Our industry-certified licensed plumbers, drain technicians …

CATEGORIES
Drain Services
PRODUCTS
Plumbing Experts and Drain Technicians on-hand and ready to diagnose your residential or commercial plumbing and drainage issues.
SERVICES
Drain Rescue
BRANDS
The need for clean water and proper collection and transport of waste materials.
STYLES
EMERGENCY RESPONSE SERVICE FOR RESIDENTIAL AND COMMERCIAL ENTITIES.
SPECIALITIES
All Plumbing Aspect and Drain Specialization.
WEBSITE
http://www.drainrescueplumbers.com
YEAR ESTABLISHED
1997
NUMBER OF EMPLOYEES
35
RETURN POLICY
All of our work comes with a written guarantee.
PAYMENT METHOD
All major credit cards, cash and cheque.
LICENSES
Master Plumber Toronto (P17922); Master Plumber Hamilton (08 275351 MA); Master Plumber Mississauga
MEMBERSHIPS
Yes
LIABILITY INSURANCE
Yes
DIPLOMAS
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Yes
BONDED
Yes
PROJECT RATE
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
We have a guaranteed warranty of 25 years on any underground installation or repair.
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