Drain Rescue came to our house and quickly identified the issue with a blocked drain in our basement. They came the next day and replaced the old drain and were very efficient and completed the job quickly which was great. They had agreed to lift our bamboo flooring on the basis that I had someone replace it when the concrete was dry, which was fine with me and I agreed. However, they damaged SO MUCH of the flooring when they removed it that I can't have the job completed. I'm happy with the plumbing work they completed, but I'm not happy with the care they took in completing it. They must have known this was going to be an issue and didn't say anything while they were there... very disappointing!!!
The manager agreed to locate and purchase replacement flooring and resolve the issue... over a week now and no contact from them. I've left a voice mail for him so we'll see if they live up to their promise.
- Approximate cost of services:
- $3,200.00
- What could this company do to improve their services?
- Either refuse to remove flooring or train your staff appropriately.
- Company Response
Hello Mr. Watt -- We at Drain Rescue Plumbers apologize for the service you received if any damage to your floor was a result from our visit, we would immediately find a way to repair it. This type of situation can happen where customers can sometimes not know what the actual job will cost, especially if you have to rip up floor which of course would need to be re-done. This is not included in the initial plumbing services. We are happy that you are pleased with the plumbing work we have done for you, but it is disappointing to hear about this damage. We at Drain Rescue Plumbers take what we do very seriously, and work very hard to make sure that we provide the best quality of work and professionalism in the work we do. We will in the future keep in mind what you have told us, and will strive to make sure that this type of problem can never exist in our business. We have been in business for over 15 years and take pride in that, we have values and thank you for your feedback. We look forward to learning from this experience and moving forward to a better future. We would like to get this problem resolved as quickly as possible, have you heard from the manager?
Regards, Drain Rescue Plumbers