Drain Rescue Plumbers

Drain Services
Toronto ON M9C
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Drain Services
Drain Rescue Plumbers
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84%

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Reviews by rating (past 12 months)

Reviews for Drain Rescue Plumbers

Average customer rating:
8.9 10 (766 reviews)

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tracy
tracy
1 review Hamilton, ON
10/10

Clogged toilet

They were able to get there the same day I called and literally fixed the problem and were in and out in 5 minutes! Great job!

Approximate cost of services:
$282.00
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Company Response

We are very appreciative of the review. Thank you for taking the time to share this feedback with us. It is nice to know that our efforts were well received and left you a very satisfied customer. Thanks for choosing Drain Rescue Plumbers; we do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

Private User
Private User
Private User reviews Toronto, ON
8/10

Corroded Pipes under sink

The connection under the kitchen sink to the pipes corroded.
Lots of water.
The gent that came out to help us was super friendly and helpful.
Very happy with the service, our sink is fixed!

Approximate cost of services:
$200.00
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Company Response

Thanks dear customer. It was a pleasure to read your review to learn just how happy you were with Drain Rescue' service. It is rewarding to know that our efforts to make customer service top priority were well received by you.

The Home Improvement Group
The Home Improvement Group
6 reviews Toronto, ON
10/10

Emergency Plumbing Service

We contacted Drain Rescue for an emergency plumbing service and they were amazing. They followed up with us multiple times letting us know the situation on site, the cost, and the repair needed in a timely manner. We would definitely recommend their services to everyone.

Approximate cost of services:
$197.75
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Company Response

Thank you, Christine for such a nice feedback about our services. It is pleasure to know that our team provided the best customer service that every customer deserves!

Jean in Manotick
Jean in Manotick
1 review Toronto, ON
1/10

Drain Rescue Plumber

A plumber from this company came to unplug my kitchen drain. He did that, i.e., put the snake down it. The job took 20 minutes. They charged $300 plus tax. Outrageous. It isn’t the fault of the person who actually did the work - he gets 25% only. The company did not budge on this. Hiding behind the flat rate concept does not work. They should have a fair flat rate not an exorbitant one.

Approximate cost of services:
$300.00
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Company Response

Thank you Jean for sharing your experience with others. When we were booking a call with you, you requested to have a plumber at your location sharp at 4 pm, we kept schedule as per your request, you promised to be on site and you never showed up at scheduled time, our plumber had to arrange everything via concierge and your partner to fix plumbing issue that your superintendent and a service man couldn't. Our technician followed a price guide and charged you an amount that company book stated. The way how you displayed the situation and time you evaluated for a job that was conducted completely misrepresenting your lawyer status as you introduce yourself to our technician.

gjg
gjg
2 reviews Toronto, ON
9/10

Expensive but Necessary

After several failed attempts to clear a kitchen sink blockage via power snake, Vince recommended the 'power flush' treatment to dislodge what he diagnosed as a major clog deep in our main drainage stack. The two-man team arrived ahead of schedule the next morning and successfully treated the issue with a high pressure hose (3000 psi) in about two hours.
The Drain Rescue guys were courteous and efficient, and left everything clean and tidy upon completion. Given the emergency nature of the problem, which prevented us from using our kitchen sink and dishwasher, we had little time to shop the price. If your plumber gives you the same diagnosis it might be worth getting a few estimates from other reputable companies if you can take the time. I think we probably overpaid but I can recommend Drain Rescue which resolved our situation within 24 hours.

Approximate cost of services:
$1,700.00
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Company Response

Thanks dear customer. We do appreciate your review and thank you for taking the time to share your experience here with others. It is a good feeling to know that we could be of assistance in a timely manner that suited your needs. Thanks for choosing Drain Rescue. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

Al
Al
1 review Vaughan, ON
10/10

Plumbing service

They unclogged my bathroom sink really fast, plumber was friendly and professional. I'd recommend their service to people I know.

Approximate cost of services:
$100.00
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Company Response

Thanks for writing in, Al! We always love good word of mouth because it means people are putting their own trustworthiness on the line by standing behind our work. We always try to keep account of those who have recommended us. Thanks for choosing Drain Rescue Service for your plumbing and drain needs.

Private User
Private User
Private User reviews Toronto, ON
10/10

Clogged Sink

Called for a clogged sink, hoping for same day service, and Vince arrived within 45 minutes! Super nice & honest, thorough & fast. Explained everything in detail & gave advice. Great service!

Approximate cost of services:
$288.00
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Company Response

Thanks dear customer. We are very grateful for the review. It is nice to know you were so satisfied with the service. Thanks for choosing Drain Rescue, we look forward to being the plumbing and drain service providers you will rely on.

ngandrew in Etobicoke
ngandrew in Etobicoke
1 review Markham, ON
10/10

Bathroom repairs, and renovations.

This entire team is so proficient, starting from the Administrative Assistance, right down to the very knowledgeable, and experienced technicians !! From the response, (call back) time, to arrival.
We've used them several times, always excellent service with a smile !! Estimates are comparable, and true. Highly recommended. Great job guys, keep up the excellent service !!

Approximate cost of services:
$1.00
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Company Response

Thanks Andrew. It was a pleasure to read your review to learn just how happy you were with Drain Rescue service. It is rewarding to know that our efforts to make customer service top priority were well received by you. Thanks again for choosing Drain Rescue for your plumbing and drain needs.

Will Ryan in Ajax
Will Ryan in Ajax
1 review Ajax, ON
0/10

Charged us for a free estimate, and gave an overpriced quote

Invoice #86005

DO NOT RECOMMEND THIS COMPANY. We called to ask about getting a quote on service to clear out our driveway storm drain which has been draining slowly. We were told on the phone that someone would come to give us a FREE estimate on the work. Once someone showed up, they removed the grate, stuck a finger into the piping, told us it was clogged with mud, and told us it would be $1600 to clean it out. We advised that we would be asking other companies for quotes; then we were promptly charge $75+HST for the estimate. Which we were told was free. I don't consider taking a drain cover off and checking piping worth $75 for 5 minutes of your time. We were not told there would be a charge until he had opened the drain, and then when asked about why there was a charge, his response was "Well, I did something, so I have to charge you." That is poor customer service, and we are extremely angry and disappointed. We will not be calling back, and will be warning others about this company and it's poor practices. My spouse called you repeatedly to speak to a manager regarding this issue on the same day. We were told we would receive a call back and never did.

Approximate cost of services:
$85.00
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Company Response

Unfortunately, we are not able to find customer by this name in our system and never had receive any call regarding this issue.

brianmccordick
brianmccordick
5 reviews Mississauga, ON
10/10

Had a leaking connection on my pedastal-sink + wanted a toilet replaced

My from now on main man (Blair) ; as per usual had everything wrapped up by noon; including picking up the new toilet and completing the paper work!

Approximate cost of services:
$1,100.00
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Company Response

Thanks for the kind words, Brian! I'm happy to hear about your positive experience and will make sure that the individuals involved with your issue know as well!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Rescue Plumbers

Drain Rescue is a privately owned residential and commercial plumbing company. The company was founded in 1997 and has enjoyed a steady rate of expansion, achieving a commanding presence within the service industry. Drain Rescue provides the highest quality of plumbing service and installation. Our industry-certified licensed plumbers, drain technicians …

CATEGORIES
Drain Services
PRODUCTS
Plumbing Experts and Drain Technicians on-hand and ready to diagnose your residential or commercial plumbing and drainage issues.
SERVICES
Drain Rescue
BRANDS
The need for clean water and proper collection and transport of waste materials.
STYLES
EMERGENCY RESPONSE SERVICE FOR RESIDENTIAL AND COMMERCIAL ENTITIES.
SPECIALITIES
All Plumbing Aspect and Drain Specialization.
WEBSITE
http://www.drainrescueplumbers.com
YEAR ESTABLISHED
1997
NUMBER OF EMPLOYEES
35
RETURN POLICY
All of our work comes with a written guarantee.
PAYMENT METHOD
All major credit cards, cash and cheque.
LICENSES
Master Plumber Toronto (P17922); Master Plumber Hamilton (08 275351 MA); Master Plumber Mississauga
MEMBERSHIPS
Yes
LIABILITY INSURANCE
Yes
DIPLOMAS
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Yes
BONDED
Yes
PROJECT RATE
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
We have a guaranteed warranty of 25 years on any underground installation or repair.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.