A plumber from this company came to unplug my kitchen drain. He did that, i.e., put the snake down it. The job took 20 minutes. They charged $300 plus tax. Outrageous. It isn’t the fault of the person who actually did the work - he gets 25% only. The company did not budge on this. Hiding behind the flat rate concept does not work. They should have a fair flat rate not an exorbitant one.
- Approximate cost of services:
- $300.00
- Company Response
Thank you Jean for sharing your experience with others. When we were booking a call with you, you requested to have a plumber at your location sharp at 4 pm, we kept schedule as per your request, you promised to be on site and you never showed up at scheduled time, our plumber had to arrange everything via concierge and your partner to fix plumbing issue that your superintendent and a service man couldn't. Our technician followed a price guide and charged you an amount that company book stated. The way how you displayed the situation and time you evaluated for a job that was conducted completely misrepresenting your lawyer status as you introduce yourself to our technician.