Drain Rescue Plumbers

The actual work done was replacing a broken drain on a bathroom sink and snaking it to clear a clog. Barely 30 mins work for $400 which I find pricey, but at least from what I can tell the work was done well.

The rest of this review is about the customer service provided post-repair.

For repairs completed last Thursday afternoon, I have received no fewer than 10 (TEN!) phone calls (I checked my missed call logs) from Drain Rescue Plumbers as of the following Tuesday - including calls on Sunday morning - chasing payment. 10 phone calls in less than 3 business days. I work in a job when I can't always take phone calls. The constant phone calls bordered on harassment.

The reason for the delay in payment is because of a question about the invoice. I've actually called to speak with someone at their office (Sonia I believe) twice. First, because I never received an invoice (the reason they said is because they don't have my email address, even though I submitted all my contact info via Homestars when I requested the job - that's the only way they would have contacted me!) and then we spoke a second time when I had a question about the amount being charged which needed to be resolved with the plumber.

Next thing I know, I receive a call from another person at Drain Rescue, accusing me of dodging her calls and refusing to pay. Didn't matter to her the fact that I proactively called in the office and spoke with her colleague twice to clarify an issue because I wanted to settle the payment. Didn't matter to her that a customer had a question to be resolved. Even from a plumber, I expect more personable and cordial customer service. She then played the phone conversation I had with the plumber, again not in a helpful way, but in an accusatory way. While it did resolve the question I had (it was my mistake that I remembered the itemized costs of the repairs wrong, because the plumber had quoted a larger job which I did not proceed with), I was quite taken aback by the fact that my conversation with the plumber was recorded without consent or even the courtesy of letting me know while I was on the call. I have no problem with them recording, and in this case it was actually helpful, but I don't think it's right to record your customer without letting him or her know. What's to stop the plumber from taking videos and pictures of your home when he is in your house? How would one know how these recordings might be used or disposed of? What else might they be doing without your knowledge or consent when you're letting them into your home, your kitchens, your bathrooms?

There are so many plumbers out there - if customer service, common courtesy and respect for your time and privacy are important to you, I'd go elsewhere.