Good service, but $470 for a small job, and then tried to upsell for triple the cost.
I asked over the phone for a price estimate, but they wouldn't tell me their fee schedule over the phone. The worker showed up after just 3 hours of me calling. It would have been nice to put some newspaper on the floor instead of making a mess of the floor and then trying to clean it all up afterwards. He did a fine job cleaning the clog under our urinal - but charged over $500 with tax for 45 minutes work. Then told me the unclogging that was done today was only partial. For a full, complete, unclogging (explained with pictures of blocked pipes) it would be over $1400. Next time I'll call a plumber and pay around $150.
- Approximate cost of services:
- $470.00
- Company Response
Thank you for your feedback Danielle. We are glad to hear from you that overall you are satisfied with our services. Our technician came to your site within 30 min after you called us, unclogged the urinal and left the area clean. As for providing price over the phone in most cases it is impossible, that is why the best practice is to send a plumber (free of charge) to the site to assess the problem and to provide the most accurate estimate – which was done in this case and you agreed on it. There is never an obligation to go ahead with our service, you have all options to shop around if you wish to. Our prices are based on the job, we do not charge customers hourly, so whether it took him an hour or 3 hours the price would have been the same. We can’t match the price of a handyman, we are a well established licensed plumbing company and there are other expenses that are included in the price. Overall on the market our prices are very compatible but you have to compare/measure it to the quality of the same standards. Because of a lot of uric acid build up (you were on site and he show it to you) he recommended a more permanent resolution which would be a hydro jet, but you decline it as your lease is almost up. Customer service is important to us and we strive on providing the best service possible.