Writing this review to let others know what this company did to my basement. I had to have a backwater valve installed at my house and after it was installed, my basement flooded with raw sewage. There was feces and pee in my floors, subfloors, you name it. I am attaching a picture here because a picture is worth a thousand words.
If you desire raw sewage in your basement and no help from them afterward, go with them.
The photo I am attaching here is BEFORE WAY bigger problems arose (this is only step 1). There is sewage in just about every part of my basement.
They know this. The building inspector said he only inspected what was visible, not the faulty flap 6 ft down.
This is supposed to have a 25-yr warranty on top of it - do you think they honored that in any way?
- Approximate cost of services:
- $3,000.00
- Company Response
After your request to provide you with an estimate for the back water valve (BWV) we did install a BWV for your rental property on May 16, 2018. The BWV was installed correctly as it has passed inspection by the city inspector. Our records show that some time after you called our office because basement sink wasn’t working (not draining properly) and our technician went back to your house spoke to you and provided you with an estimate to unclog your kitchen sink but you rejected his estimate as you expected him to snake your kitchen sink for free because we did a BWV for you. He explained to you that this was a separate issue not related to the installation of the BWV and your response to him was that ”I will find a different solution”. A few days later you sent us a picture of the BWV with cap off and gravel disturbed all over it and you insisted that this was the way our technicians left the site when they finished the job. We keep all records, notes and pictures when we finish jobs and we did send you a picture of the way BWV was on the day we did the job. Later our technician went to the site and found out that BWV flapper was broken as a result of someone putting snake through it. So the flood in your basement was not caused by the BWV not being installed properly it was because someone broke the flapper in the BWV by snaking it. Unfortunately we can’t warranty our work that was damaged by someone else.
Drain Rescue