I had sewage water backup at night. Vince, the plumber, was sent within an hour. With the water in the basement, Vince was unable to unclog the drain but helped guide me to resolve the problem. During the crisis and the city was having floods in many places as well, Vince tried his best to have the crew ready the next morning. During the repair with the trench open, underground water came in to the trench at an alarming level, Drain Rescue answered my concern and sent Vince to address the problem before the crew could come in to continue the repair. I end up replacing the whole clay pipe (with some minor issue), but seeing how hard and labor intensive the job is, I feel the big money spent is still justified. My thanks to the whole crew (many people involved), Vince, Nigel, Daniel in particular and the office staff as well.
- Approximate cost of services:
- $20,000.00
- Company Response
Thanks Cindy, for sharing your positive experience with our technician Vince and Drain Rescue. Customer satisfaction is very important to us right from the initial phone call to completion of the job as well as operating in a responsible manner; "above the line." and it seems like our crew team and Vince has done just that! Thank you for choosing Drain Rescue!