I had a light clog in my toilet. Called these guys to come by because their website said ‘competitive rates’. The guy came in and uttered that it would be $60.00. Took him no more than 5 minutes to snake the toilet and he gave me a bill for $260 plus tax coming to $300! I guess he uttered $260!! Who in the world would think it would be $300 to snake a toilet? I asked him why it was so high? It only took him 5 minutes. He said that’s the price in the books. I called customer service and they said the plumbers set their own rates but have the book as guidance? Supposedly I should have negotiated the rate with the guy even though he made it seem like the company has set this in stone. I really feel ripped off. Poor business practice to charge that much for a few minutes of work.
- Approximate cost of services:
- $300.00
- Company Response
Thank you Ms.Fitzpatrick for your review and opinion. We do apologize that you were unhappy with the price for the work completed; however, we advice a price before job was started. We do charge by the job and not by the hour as we feel it is unfair to overcharge customers for work that can be completed in a timely manner. With that said, we do have certain things that factor into our costs which is why you were charged $258.00 plus tax. We are happy to hear that our plumber saved your time and clear the blockage in your toilet in a fast and efficient manner. We are proud to provide a professional service, that save our customers time in their daily routing.