UPDATE: When I left my original review, I was super impressed with the service I received from Drain Rescue. Unfortunately a week later my shower was filling up with water again, and it's been downhill from there.
I called Drain Rescue and explained the situation and arranged for someone to come and check it out. I spoke to the technician I was surprised when he mentioned 'he hoped I knew I would be getting charged again'. I asked why, since the issue clearly hadn't been resolved his first visit, and he told me there was no guarantee on his work and my overflowing shower 'wasn't his problem'.
I was at work and wasn't about to start arguing with a total stranger who clearly wasn't in the mood to be helpful, so I let him know not to bother and that I would take it up with Drain Rescue. He responded by hanging up on me!
I sent an email explaining what had happened and asking for a refund for the original service and got an response the same day saying they would look into it, but it's been a week now and there has been no resolution.
I really hate to leave a negative review for a company, especially since one rude employee shouldn't be a reflection of everyone who works there, but I sent another email this morning asking what the status of my complaint is, and haven't heard anything back. I feel like this is the only course of action that will help get this issue resolved.
I left a 2 instead of a zero because the same day service was really convenient. I'll update again when I hear back.
Sorry about the rant, but be warned!!
ORIGINAL REVIEW: Very happy with the service I received today. Drain Rescue had someone at my house to fix our clogged drain within two hours of me calling and even let me know when he was 30min away so I could leave work and didn’t have to waste time sitting at home waiting.
The technician was friendly, professional, and got the job done in record time. I am so I impressed having woken up with a plumbing issue that it’s all sorted before it’s even time for lunch!
- Approximate cost of services:
- $260.00
- Company Response
Thank you for sharing your positive experience with Drain Rescue and our technician. We are happy to hear that you received the excellent service that you deserve and that Drain Rescue is always striving for. We would gladly appreciate any recommendations for plumbing/drain services! Thank you for choosing Drain Rescue!