The plumber was boldly dishonest in trying to up sell. I called this company in to snake a clogged main drain. I was promptly informed that main line was damaged beyond repair and needed to be replaced right away. I started to become suspicious when the quote was unusually high. When I questioned to the price, he re-quoted at 25% less - this only increased my suspicions. So I called in another plumber for a second opinion, he was able to easily unclog the drain. Line inspections did not show any significant deterioration. I called back this company to lodge a complaint, no answer. Left voicemail, haven't heard back for a few weeks now....very disappointing...
- Approximate cost of services:
- $270.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
This is inappropriate review. Please remove your FAKE review, we never provide any services for you.
You can contact our management to discuss at info@drainrescue.com or call 416-236-1616After searching our system we couldn't find any record of our plumber being at your home. As well we are not able to identify your accusation against our company. Customer Service is important to us, we would like to ask you to provide us a copy of the invoice that was written for you so we can follow up with it. Please give us a call or contact us via email: info@drainrescue.com. We would like to discuss your feedback regarding our services.