I contacted Drain Rescue on February 2nd of this year when I noticed sewer water coming up into my laundry room. I was very concerned, particularly because I have a baby in the house.
Their representative told me that the sewer pipe was clogged in front of the house, causing the backup. I suggested I should call the Region of Durham because they had repaired a similar problem a few years prior but the Drain Rescue person insisted that the location of the problem was the home owner's responsibility. He said that a hole would be dug in the front lawn to repair the pipe and a stack installed (for inspection purposes) I told him that a stack had already been installed by the Region. I subsequently found out that he had another stack installed anyway. As well as disrupting my garden in order to install the stack, the workers dismantled a part of a retaining wall. When I asked about it they said they would return in the spring to repair the wall.
I subsequently contacted the Region of Durham asking if they would absorb at least a part of the cost because their pipes leading from the house are eroding. They sent out a team who worked for several hours on the pipe and they said that the work that had been done by Drain Rescue had been entirely ineffective, as they had to remove a great deal more dirt and debris to free the pipe. They also stated that Drain Rescue should have advised me to contact the Region as the problem was at a point in the sewer pipe that was the Region's responsibility. They also refused to reimburse me because Drain Rescue had worked on the pipe.
I then contacted Drain Rescue who refused to accept responsibility for their actions or to refund any of the $4400 they had charged me.
When I contacted them today to find out why they hadn't returned to repair my retaining wall, they stated that they do not repair damage that occurs to landscaping during their services.
Please don't use this company...they are not interested in providing excellent customer service, they are only interested in making as much money as possible in as little time possible and taking advantage of the consumer.
- Approximate cost of services:
- $4,400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for mentioning your job was done in February of this year. We did not receive one complaint from you in the past 6 months, only once you were told that we are not responsible for the finished landscapes (which was written on your invoice that you signed) did you decide to write a negative review. It is unfortunate that you wrote this review in spite. You never once mentioned that you wanted to call Durham Region and subsequently you never called us back at the time that they "refused to reimburse you because Drain Rescue had worked on the pipe. I then contacted Drain Rescue who refused to accept responsibility for their actions" We were never contacted or advised of this allegation. All the work that was being done or not being done (ie landscapes) were outlined on the invoice that you signed. We only do the plumbing and drain portion of work as that is what we specialize in, we are not general contractors or landscapers.